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CORTO

Client Success Manager

CORTO

. Own the end-to-end implementation experience for new firms, from contract signed through embedded daily usage and live revenue .

Posted 11/5/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading client implementations and onboarding processes, with a strong focus on change management and stakeholder engagement. Proven ability to train professionals on new tools and optimize usage in a fast-paced environment.

Highest-signal resume keywords
Client Implementation LeadershipChange ManagementStakeholder ManagementTraining and DevelopmentAI Adoption

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Implementation ProcessesOnboardingTraining SessionsUsage OptimizationProject Management
Soft Skills
Clear CommunicationConsultative StyleAdaptabilityTeam CollaborationProblem Solving
Tools & Technologies
AI ParalegalDigital Workflow Management
Industry Keywords
Customer SuccessProfessional Services ConsultingTransformationLegal TechnologyStakeholder Engagement

About the role

Key responsibilities & impact
  • Own the end-to-end implementation experience for new firms, from contract signed through embedded daily usage and live revenue
  • Partner with sales across the full cycle, before the deal closes and after
  • Lead onsite and remote training sessions tailored to each firm
  • Conduct structured pre-work, onsite sessions, and follow-up
  • Run targeted outreach after go-live to help firms reach monthly usage targets
  • Hand off settled firms to the engagement team for long-term usage and revenue optimisation
  • Build and refine implementation processes and training for firms of different sizes
  • Provide feedback to product and sales on adoption barriers and product needs
  • Manage multiple implementations in parallel
  • Improve implementation cycle time while maintaining adoption quality
  • Help law firms adopt AI Paralegal, an AI-powered digital paralegal that drafts documents, manages workflows, and handles repetitive legal tasks

Requirements

What you’ll need
  • 3+ years leading client implementations or onboarding, ideally across customer success, professional services consulting or transformation
  • Consultative style, with a focus on change management over technical configuration
  • Strong stakeholder management across internal teams and on the client side
  • Track record of training professionals on new tools and changing how they work
  • Willingness to build structure where it does not yet exist
  • Genuine interest in AI and how it is changing professional work
  • Ability to manage multiple implementations in parallel
  • Clear communication with partners and developers
  • Willingness to travel regularly and work onsite with clients
  • Ability to work in a small, fast-moving team

Benefits

Comp & perks
  • Generous commission structure
  • Flexible, hybrid working
  • Career and learning opportunities
  • Celebrations, socials, sports teams
  • Access to sailing and yacht events
  • Additional time off
  • Gym membership
  • Other wellness perks
  • Access to LEAP Home program to support buying a primary residence
  • Trust and autonomy
  • Opportunity to work on complex projects and make a real difference