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CORTO

Technical Support Specialist – AI Apps

CORTO

. Resolve second-line support cases for LEAP Studio across App Maker and Content Creator using Salesforce, email, and live chat .

Posted 10/9/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively resolving technical issues using Salesforce and LEAP Studio. Capable of explaining complex technical concepts to non-developers and documenting processes for knowledge sharing.

Highest-signal resume keywords
Customer Service ExperienceTechnical ConfidenceTroubleshooting SkillsKnowledge DocumentationLEAP Studio Familiarity

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
APIsHTMLCSSJavaScriptJSON
Soft Skills
CuriosityOwnershipQuick LearnerComfort with Ambiguity
Tools & Technologies
SalesforceSalesforce Service Cloud
Industry Keywords
LegalProfessional ServicesIncident Management

Tech Stack

Tools & technologies
CloudJavaScript

About the role

Key responsibilities & impact
  • Resolve second-line support cases for LEAP Studio across App Maker and Content Creator using Salesforce, email, and live chat
  • Diagnose app issues involving data, connections, and limits, and explain causes in actionable terms
  • Call firms and use screen-sharing to resolve issues when appropriate
  • Support new firms through their first app build
  • Escalate confirmed defects to the development Escalations team with sufficient detail
  • Build apps in LEAP Studio to learn and test the product and create templates and worked examples
  • Feed recurring questions into documentation and product issues into the backlog
  • Help establish case notes, severity definitions, and knowledge articles for the new support function

Requirements

What you’ll need
  • Customer service experience
  • Technical confidence, including understanding APIs, failed calls, rate limits, and logs
  • Ability to explain technical concepts accurately and plainly to lawyers and other non-developers
  • Curiosity about AI tools and willingness to learn by building independently
  • Comfortable with ambiguity and changing products
  • Enjoys troubleshooting and finding root causes
  • Takes ownership of assigned issues
  • Learns quickly
  • Willingness to become the in-house expert
  • Ability to document knowledge and processes
  • Experience in legal, accounting, or another professional-services setting is nice to have but not essential
  • Familiarity with LEAP is nice to have but not essential
  • Exposure to vibe-coding platforms is nice to have but not essential
  • Front-end fundamentals—HTML, CSS, JavaScript, JSON—are nice to have but not essential
  • Salesforce Service Cloud or another ticketing and incident management system is nice to have but not essential

Benefits

Comp & perks
  • Full training provided
  • Flexible and hybrid working
  • Career and learning opportunities
  • Celebrations, socials, sports teams, and access to sailing and yacht events
  • Wellness focus with additional time off, gym membership, and other perks
  • Access to LEAP Home, a program supporting employees in buying their primary residence
  • Trust and autonomy to work on complex projects and make an impact