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Intake Specialist I
CorVel Corporation. Provide administrative customer service assistance to claimants, providers, and claims management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume call center environment, with proficiency in data entry and the ability to navigate multiple computer systems. Exhibits excellent communication, organizational, and problem-solving abilities to effectively manage concurrent tasks and meet deadlines.
Highest-signal resume keywords
Customer Service ExperienceData Entry AccuracyMicrosoft Office ProficiencyProblem-Solving SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryElectronic Referral ProcessingDocumentationTranscriptionCustomer Assistance
Soft Skills
Interpersonal SkillsOrganizational SkillsCommunication SkillsCritical ThinkingProfessional Demeanor
Tools & Technologies
Proprietary SystemsComputer SystemsBroadband Internet
Certifications & Qualifications
High School Diploma
Industry Keywords
Healthcare ReferralsCall Center EnvironmentInbound CallsOutbound CallsDetail-Oriented
About the role
Key responsibilities & impact- Provide administrative customer service assistance to claimants, providers, and claims management
- Receive and enter new ancillary healthcare referrals
- Provide telephonic and written customer service to inbound and outbound customers
- Handle high-volume inbound phone calls
- Process electronic referrals
- Accurately document information
- Navigate multiple computer systems simultaneously
- Provide quality customer service in an inbound and outbound high-volume call-center environment
- Complete accurate data entry and review
- Learn and operate corporate proprietary systems
- Enter electronic orders from email, fax, or data feeds into the coordination system
- Ensure all case stakeholders are updated regularly
- Transcribe correspondence and reports from dictation
- Use problem-solving and critical-thinking skills to address scheduling challenges and avoid appointment delays
- Meet departmental production and quality performance expectations
- Perform additional duties as assigned
Requirements
What you’ll need- High School diploma
- Prior work experience in a detail-oriented customer service environment
- Candidate must live and work in the Central or Eastern Time Zone
- Wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management and organizational skills
- Ability to maintain a professional and courteous demeanor
- Ability to work both independently and within a team environment
Benefits
Comp & perks- Medical (HDHP) w/Pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
- Career advancement opportunities
- Supportive culture
- Comprehensive benefits package
- Remote work