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Intake Specialist I
CorVel Corporation. Provide administrative customer service assistance to claimants, providers, and claims management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume call center environment, with proficiency in data entry and the ability to navigate multiple computer systems. Exhibits excellent communication, problem-solving, and organizational abilities while maintaining professionalism in all interactions.
Highest-signal resume keywords
Customer Service ExperienceData Entry AccuracyMicrosoft Office ProficiencyProblem-Solving SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryElectronic Referral ProcessingDocumentationTelephonic CommunicationSchedulingQuality Assurance
Soft Skills
Interpersonal SkillsOrganizational SkillsCritical ThinkingTeam CollaborationProfessional Demeanor
Tools & Technologies
Proprietary SystemsComputer SystemsBroadband Internet Connection
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer ServiceCall CenterHealthcare ReferralsIntake/Triage Environment
About the role
Key responsibilities & impact- Provide administrative customer service assistance to claimants, providers, and claims management
- Receive and enter new ancillary healthcare referrals
- Provide telephonic and written customer service to inbound and outbound customers
- Handle inbound phone calls in a high-volume intake/triage environment
- Process electronic referrals
- Accurately document information and navigate multiple computer systems simultaneously
- Provide quality customer service in an inbound and outbound high-volume call-center environment
- Complete accurate data entry and review
- Learn and operate corporate proprietary systems
- Enter electronic orders received through email, fax, or data feed into the coordination system
- Ensure all case stakeholders are updated regularly
- Transcribe correspondence and reports from dictation
- Use problem-solving and critical-thinking skills to address scheduling challenges and avoid appointment delays
- Meet departmental production and quality performance expectations
- Work Monday–Friday, 1:00 PM–9:30 PM EST; final shift assignment based on business needs
- Perform additional duties as assigned
Requirements
What you’ll need- High School diploma
- Prior work experience in a detail-oriented customer service environment
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude
- Ability to utilize Microsoft Office and proprietary systems
- Strong interpersonal, time management, and organizational skills
- Ability to maintain a professional and courteous demeanor during complex telephonic conversations
- Ability to work independently and within a team environment
- Must live and work in the Central or Eastern Time Zone
- Wired modem connection to a broadband internet network with minimum bandwidth of at least 3 Mbps
Benefits
Comp & perks- Medical (HDHP) with Pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
- Career advancement opportunities
- Supportive culture
- Remote work