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Intake Specialist I
CorVel Corporation. Provide administrative customer service assistance to claimants, providers, and claims management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume call center environment, with proficiency in data entry and the ability to manage multiple tasks effectively. Utilizes problem-solving and critical-thinking abilities to ensure timely and accurate service delivery.
Highest-signal resume keywords
Customer Service ExperienceData Entry AccuracyMicrosoft Office ProficiencyStrong Communication SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTelephonic Customer ServiceReferral ManagementReport TranscriptionProblem-Solving Skills
Soft Skills
Interpersonal SkillsOrganizational SkillsCritical ThinkingProfessional DemeanorTeam Collaboration
Tools & Technologies
Proprietary SystemsCoordination SystemEmail ManagementFax Management
Industry Keywords
Healthcare ReferralsCall Center EnvironmentCustomer AssistanceAppointment Scheduling
About the role
Key responsibilities & impact- Provide administrative customer service assistance to claimants, providers, and claims management
- Receive and enter new ancillary healthcare referrals
- Provide telephonic and written customer service to inbound and outbound customers
- Provide quality customer service in a high-volume call-center environment
- Complete accurate data entry and review
- Learn and operate corporate proprietary systems
- Enter electronic email, fax, and data-feed orders into the coordination system
- Ensure all case stakeholders are updated regularly
- Transcribe correspondence and reports from dictation
- Use problem-solving and critical-thinking skills to address scheduling challenges and avoid appointment delays
- Meet departmental production and quality performance expectations
- Perform additional duties as assigned
Requirements
What you’ll need- High School diploma
- Prior work experience in a detail-oriented customer service environment
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude
- Ability to utilize Microsoft Office and proprietary systems
- Strong interpersonal, time management and organizational skills
- Ability to maintain a professional and courteous demeanor for complex telephonic conversations
- Ability to work independently and within a team environment
- Candidate must live and work in the Central or Eastern Time Zone
- Monday–Friday availability, 1:00 PM–9:30 PM EST
- Wired modem connection to a broadband internet network with minimum bandwidth of at least 3 Mbps
Benefits
Comp & perks- Medical (HDHP) with Pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
- Career advancement opportunities
- Supportive company culture