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Intake Specialist I
CorVel Corporation. Provide administrative customer service assistance to claimants, providers, and claims management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume call center environment, with proficiency in data entry and the ability to utilize proprietary systems. Capable of managing multiple tasks while maintaining attention to detail and meeting performance expectations.
Highest-signal resume keywords
Customer Service ExperienceData Entry AccuracyMicrosoft Office ProficiencyProblem-Solving SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer ServiceTelephonic CommunicationSchedulingReport Transcription
Soft Skills
Interpersonal SkillsOrganizational SkillsCritical ThinkingProfessional DemeanorTeam Collaboration
Tools & Technologies
Proprietary SystemsEmail Coordination System
Certifications & Qualifications
High School Diploma
Industry Keywords
Healthcare ReferralsClaims ManagementCall Center Environment
About the role
Key responsibilities & impact- Provide administrative customer service assistance to claimants, providers, and claims management
- Receive and enter new ancillary healthcare referrals
- Provide telephonic and written customer service to inbound and outbound customers
- Provide telephonic customer service in a high-volume call-center environment
- Complete accurate data entry and review
- Learn and operate corporate proprietary systems
- Enter electronic email, fax, and data-feed orders into the coordination system
- Ensure all case stakeholders are updated regularly
- Transcribe correspondence and reports from dictation
- Use problem-solving and critical-thinking skills to address scheduling challenges and prevent appointment delays
- Meet departmental production and quality performance expectations
- Perform additional duties as assigned
Requirements
What you’ll need- High School diploma
- Prior work experience in a detail-oriented customer service environment
- Candidate must live and work in the Central or Eastern Time Zone
- Monday–Friday availability, 11:00 AM–7:30 PM EST
- Wired connection to a modem from a broadband internet network with minimum bandwidth of at least 3 Mbps
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management, and organizational skills
- Ability to maintain a professional and courteous demeanor
- Ability to work independently and within a team environment
Benefits
Comp & perks- Medical (HDHP) with Pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
- Remote work arrangement
- Career advancement opportunities