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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing user accounts, devices, and access requests while providing effective IT services and solutions. Proficient in Microsoft 365 administration and skilled in technical documentation and training.
Highest-signal resume keywords
Microsoft 365 AdministrationPowerShell ScriptingWindows Operating SystemTechnical DocumentationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365PowerShellBashSQLWindowsOffice 365Entra IDIntuneDefenderMacOS
Soft Skills
Communication SkillsProblem-Solving SkillsOrganizational SkillsCuriosityProactivity
Industry Keywords
IT ServicesUser Account ManagementTechnical SupportTicketing SystemService Improvements
Tech Stack
Tools & technologiesMacOSSQL
About the role
Key responsibilities & impact- Manage user accounts, devices and access requests
- Handle technical requests through a ticketing system
- Understand user requirements and deliver practical solutions
- Provide training and documentation
- Communicate updates and incidents
- Coordinate and schedule activities
- Design, plan, test, implement and embed technical improvements
- Own, deliver and maintain IT services, procedures and documentation
- Support major projects and complex requests
- Proactively identify service improvements
- Collaborate with the Technical Operations team
Requirements
What you’ll need- At least 1 year of experience in an IT-related role, or 1 year of experience in any professional or customer-facing role supplemented by a portfolio of technical projects you can demonstrate
- Working knowledge of Windows and Office 365 apps, including Word, Excel and PowerPoint
- Strong organisational, communication and problem-solving skills
- Experience with Microsoft 365 administration, including Entra ID, Intune and Defender (desirable)
- Experience with MacOS (desirable)
- Experience with scripting or programming languages, particularly PowerShell, Bash and SQL (desirable)
- Natural organiser who maintains systems and documentation
- Curious, proactive and ambitious
- Technically minded with a logical and analytical approach
Benefits
Comp & perks- Discretionary profit share bonuses paid twice per year
- Private medical insurance
- Critical illness cover
- Full funding for external training
- Opportunity to support meaningful projects and contribute to improvements
- Mentoring by senior colleagues
- Experience with modern, evolving technologies
- Collaborative and supportive team environment
- Company committed to social responsibility
- B Corporation accreditation
- Listed in the Top 100 Best Companies to Work For since 2017