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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and implementation within B2B SaaS environments, ensuring successful project delivery and training across diverse teams. Proficient in managing multiple customer accounts and navigating complex implementations involving various stakeholders and legal entities.
Highest-signal resume keywords
Customer OnboardingImplementation ConsultingTraining DeliveryProject ManagementB2B SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationCustomer Success ManagementGo-Live ManagementActivation Rate ImprovementMulti-Location Implementation
Soft Skills
Effective CommunicationProblem-SolvingStakeholder ManagementTeam Collaboration
Tools & Technologies
AI Tools
Industry Keywords
ConstructionReal EstateVertical SaaSTender Management
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Take ownership of new customers after contract signing and guide them to productive use within the first 90 days
- Lead kick-off meetings and clarify the users issuing tenders, the first project, key milestones, and the management mandate
- Train procurement, estimating, and project management teams
- Ensure that the first tenders are published and bids are received
- Identify early when customers are falling behind schedule and initiate corrective action, escalating to senior management when necessary
- Manage many customers in parallel, from family-run businesses to general contractors with multiple branches
- Take responsibility for complex implementations involving multiple locations, legal entities, approval processes, system landscapes, and stakeholders
- Hand over customers to the Account Manager after 90 days with a clear status update
- As a Senior Consultant, help shape how the Consulting team works and develop reusable resources
- Report to the Head of Consulting
Requirements
What you’ll need- At least one year of hands-on responsibility for implementing software for customers
- Experience as an Implementation Consultant, Onboarding Manager, or Customer Success Manager with a focus on onboarding, ideally in B2B SaaS
- Experience managing many customers in parallel, with demonstrable results such as go-live or activation rates
- Confidently deliver training sessions and workshops, both online and on-site
- German at native-speaker level
- Good English; experience in construction, real estate, or Vertical SaaS, as well as confidence using AI tools, is a plus
- For Senior Implementation Consultants: experience implementing solutions for customers with multiple locations, legal entities, or systems, and extensive interaction with senior management
Benefits
Comp & perks- Permanent employment contract
- Modern equipment
- Remote work possible from within the EU
- Company and team events, both online and in person
- Regular one-on-one meetings
- Open feedback culture
- Career development from Implementation Consultant to Senior Implementation Consultant through increasingly complex customers
- Direct impact on customer success and retention