Client Account Services Professional

Cotality

. Provide technical support and communication to clients using Cotality products and technology solutions .

Posted 9/24/2026full-timeUnited StatesJunior💰 $55,900 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and project management, effectively bridging client needs with internal teams while ensuring data integrity and performance. Proficient in diagnosing issues, configuring applications, and adapting to changing requirements.

Highest-signal resume keywords

Technical SupportProject ManagementSQLProblem-SolvingClient Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cotality Applications ConfigurationTechnical Specifications GatheringApplication Change ManagementProblem DiagnosisData Integrity Management

Soft Skills

Critical ThinkingAdaptabilityWritten CommunicationVerbal CommunicationExpectation Management

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Real Estate ConceptsClient SolutionsCross-Functional Team CoordinationTechnical Project Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support and communication to clients using Cotality products and technology solutions
Bridge client requests with internal product, engineering, DBA, account management, and system engineering teams
Configure and fine-tune Cotality applications for client workflows
Manage expectations and provide clear updates on complex technical issues
Diagnose problems and coordinate internal resources to resolve them
Gather business needs and convert them into technical specifications
Own issues from problem diagnosis through resolution, ensuring performance and data integrity
Perform ongoing application configurations and updates
Lead application change projects using project management frameworks
Identify technical or timeline risks and create mitigation strategies
Orchestrate cross-functional teams to deliver client solutions

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience in similar role
1-3 years working experience in product implementation, technical or client support role
Critical thinking and strong problem-solving skills
Excellent written and verbal communication skills
Ability to parse out required details from client requests
Technical project management/coordination skills
Ability to immediately adapt to changing requirements and conditions
Ability to understand client’s business needs/requirements and effectively communicate issues to a range of audience members
Familiarity with real estate concepts is considered an asset
Experience with SQL and/or programming language is preferred

Benefits

Comp & perks

Generous PTO and 11 paid holidays
Well-being and volunteer time off
Up to 16 weeks of fully paid parental leave
Baby stipend
Multiple medical plan options
Mental health and wellness support offerings
401(k) with company match and vesting after one year
$400 annual well-being stipend
Tuition assistance up to $5,250
Recognition Rewards
Referral bonuses
Exclusive discounts
Flexible working model
Professional growth opportunities