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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Process Development and Project Management within Agile methodologies, with a strong focus on enhancing productivity and quality through effective collaboration and communication. Proficient in analyzing business needs and translating them into actionable product features while maintaining strict attention to detail and documentation.
Highest-signal resume keywords
Business Process DevelopmentProject ManagementAgile Product DevelopmentHealthcare Systems ExperienceMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ModelingUser Acceptance TestingProcess ImprovementFeature GroomingBusiness Use Case DevelopmentIntermediate MS Excel SkillsCritical ThinkingDocumentation SkillsAnalytical SkillsTime Management
Soft Skills
Relationship-BuildingCustomer OrientationCollaborationEffective CommunicationActive Listening
Tools & Technologies
SmartsheetMicrosoft WordMicrosoft OutlookMicrosoft VisioMicrosoft PowerPoint
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Healthcare OperationsProduct DeliveryAgile MethodologiesBusiness ProcessesMatrix Organization
About the role
Key responsibilities & impact- Support the product team in delivering new products, enhancing existing products and implementing medium- to large-scale projects
- Liaise with technical delivery professionals and subject matter experts to ensure solutions meet business needs
- Support user acceptance testing activities
- Work with business partners to understand business processes and how current and future systems may improve productivity and quality
- Analyze business problems and opportunities, including process improvement, systems enhancement and user training
- Apply business process modeling methods to produce business outcome-based deliverables for Product Delivery teams and executive decision-making
- Facilitate future-state process and visioning sessions with business partners
- Define measurable process improvement objectives and participate in feature grooming sessions
- Collaborate with the Product Manager to define project requirements
- Participate actively in the Agile Product team during implementation
- Represent business users in product testing and evaluation
- Map product enhancements to business process changes
- Work with training development to align content with product capabilities and business process execution
- Develop business use cases
- Complete ad hoc research, special projects and other assigned duties
- Complete responsibilities outlined in annual performance reviews and goal setting
Requirements
What you’ll need- Bachelor’s Degree required
- 3–5 years’ experience with Business Process development
- 1–3 years’ experience in Project Management and Agile Product Development methodologies
- Healthcare Systems and Operations experience preferred
- Experience with Smartsheet a plus
- Strong relationship-building skills and customer orientation
- Ability to collaborate with business partners to define needs, address issues and answer questions
- Ability to interact with business users in a sensitive and diplomatic manner while challenging existing procedures and building collaboration on project goals
- Ability to translate business needs into product features
- Consistent and effective critical thinking skills
- Strict attention to detail in actions and documentation
- Strong organizational skills and commitment to thorough documentation
- Strong written and verbal communication skills with remote and international resources
- Professional demeanor and appropriate communication style
- Active listening skills
- Ability to handle multiple tasks, prioritize and meet deadlines
- Ability to maintain strict confidentiality
- Driven and self-starter mindset
- Flexibility and willingness to adapt
- Intermediate MS Excel skills
- Proficiency with Microsoft Office Suite, including Word, Outlook, Visio and PowerPoint
- Ability to work independently and in a team environment
- Ability to work within a matrix organization
- High level of initiative for excellence, results and process improvement
- Highly developed financial and qualitative/analytical skills
- Ability to work with short deadlines and time constraints
- Excellent oral and written presentation skills
- Ability to provide a dedicated, secure work area
- Ability to provide high-speed internet access/connectivity and office setup and maintenance
- Must be able to work a schedule consistent with Eastern Time Zone
- Must be able to perform duties with or without reasonable accommodation
Benefits
Comp & perks- Medical insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Disability insurance coverage
- Life insurance coverage
- 401(k) savings plan
- Paid family leave
- 9 paid holidays per year
- 17–27 days of Paid Time Off (PTO) per year, depending on level and length of service
- Remote work
- Virtual interviews
