Client Services Manager

Cotiviti

. Serve as the main point of contact for clients, focusing on client plans, revenue retention, satisfaction, and growth .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $86,000 - $113,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, operational execution in healthcare consulting, and project management, with a strong focus on delivering high-quality service and achieving client-specific metrics.

Highest-signal resume keywords

Client Relationship ManagementHealthcare Operations ExperienceProject ManagementPresentation SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Claims AdjudicationOperational ExecutionProcess ImprovementData AnalysisProject Management

Soft Skills

Strong Organizational SkillsResults-Driven FocusExcellent Communication SkillsAbility to Build RelationshipsFlexibility

Certifications & Qualifications

Bachelor's Degree in Health Information Management, Nursing, or Management

Industry Keywords

Clinical Chart ValidationProvider RelationsNetwork ManagementClaims OperationsClient Services

About the role

Key responsibilities & impact

Serve as the main point of contact for clients, focusing on client plans, revenue retention, satisfaction, and growth
Build and sustain customer relationships and establish Cotiviti as a client partner
Manage operational execution of the Clinical Chart Validation (CCV) auditing program
Work with client operational, provider services, network, claims, member services, and IT managers
Serve as a primary account manager for large and/or multiple accounts alongside the Senior Client Services Manager and Director, Client Services
Monitor and investigate processing and financial/savings data to identify trends
Communicate trends internally and externally through formal processes and execute action plans
Develop, contribute to, and manage cross-functional and cross-company projects, process improvements, and strategic initiatives
Act as the client subject matter expert for Cotiviti-related activities
Present operational results to client and internal contacts during regularly scheduled meetings
Coordinate open action items with Cotiviti and client operational teams
Assist with client-facing reporting design and communication
Identify and create solutions for invoicing challenges
Ensure client-specific production metrics and expectations are achieved
Coordinate onsite provider and client visits and relay objectives to operational teams
Participate in the sales process to ensure contract expectations result in a successful client experience

Requirements

What you’ll need

Bachelor’s Degree required in a related area, including Health Information Management, Nursing, or Management
Minimum four years of related healthcare experience, including operations experience in healthcare consulting, provider relations, network management, or claims operations
Minimum one year of related project management experience, including management of client deliverables
Excellent presentation skills, including the ability to present and interact at the C-level with internal stakeholders, clients, and providers
Ability to develop strong professional relationships with multiple roles and levels
Strong organizational and planning skills
Results-driven focus on high-quality, error-free service and deliverables
Understanding of healthcare claims adjudication and support processes
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work within a matrix organization
Ability to properly handle confidential information
Ability to work independently and in a team environment
Ability to handle multiple tasks, prioritize, and meet deadlines
Excellent written and verbal communication skills, including public speaking
Travel requirement up to 10%
After-hours and/or weekend work may be required for major deliverables/deadlines
Flexibility and willingness to participate in the work processes of an international organization, including conference calls accommodating global time zones
Must provide a dedicated, secure work area
Must provide high-speed internet access/connectivity and office setup and maintenance

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance coverage
401(k) savings plan
Paid family leave
9 paid holidays per year
17–27 days of Paid Time Off (PTO) per year, depending on level and length of service
Remote work arrangement
Flexible participation in work processes accommodating global time zones