Client Services Manager

Cotiviti

. Coordinate the cross-functional client team to achieve client plans, revenue retention, client satisfaction, and growth for Prospective Payment PPM and CV products .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, project management, and operational implementation within the healthcare sector. Proficient in analyzing program performance and developing corrective action plans while maintaining compliance with CMS guidelines and medical payment policies.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementHealthcare Operations KnowledgeRegulatory Compliance KnowledgeMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient Relationship ManagementHealthcare OperationsClaims Lifecycle KnowledgeData AnalysisPolicy ImplementationTraining DevelopmentMeeting FacilitationProblem-SolvingFinancial Acumen

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsFlexibility

Tools & Technologies

MS Office SuiteCustomer-Service Tool

Certifications & Qualifications

Bachelor’s DegreeProfessional Coder Certification (CPC, CPC-A, CCA, CCS, CCS-P, RHIT, RHIA) (Preferred)

Industry Keywords

CMS GuidelinesMedical Payment PolicyHealthcare ExperienceClient SatisfactionRevenue RetentionCross-Functional TeamsOperational SME

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Coordinate the cross-functional client team to achieve client plans, revenue retention, client satisfaction, and growth for Prospective Payment PPM and CV products
Serve as the primary client contact, trusted advisor, internal and external liaison, and operational subject-matter resource
Build and sustain client relationships; identify client needs, expanded opportunities, and solutions
Collaborate with the Go-To-Market team on client strategic plans and lead tactical execution
Promote policy adoption and acceleration through organization, communication, and project management
Identify and communicate cross-product opportunities
Manage operational implementation and execution of client payment policy decisions across Claims Operations, Provider Services, Appeals, Network Operations, Payment Integrity, IT, and other departments
Coordinate and manage joint client/internal meetings, including scheduling, facilitation, agendas, materials, minutes, action items, and logistics
Document and distribute meeting minutes and follow up on action items
Maintain accurate, current client documentation in Cotiviti’s library
Manage internal and external aspects of client initiatives and joint projects to ensure objectives and milestones are met
Monitor program performance, analyze monthly reports, identify trends and root causes, and develop and execute corrective action plans
Provide client testing support for operational and policy initiatives
Maintain escalation plans and monitor file-processing statistics to minimize missed policy opportunities
Coordinate production reporting to identify trends and data anomalies; develop and execute recommendations
Administer customer-service tool user accounts, access, usage, and data accuracy
Identify client education needs and develop and deliver client training programs
Manage client inquiries, triage them appropriately, and ensure timely resolution
Participate as an operational SME in department and corporate projects
Travel up to 20%
Complete annual performance-review goals, special projects, and other assigned duties

Requirements

What you’ll need

Bachelor’s Degree or higher (preferred), or equivalent experience, required
Knowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy
Professional coder certification (CPC, CPC-A, CCA, CCS or CCS-P, RHIT or RHIA) is not necessary but a plus
4+ years of related healthcare experience with strong knowledge of health plan operations and claims lifecycle
4+ years of experience in client relationship management or consulting experience in a healthcare setting
4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables
Highly proficient in MS Office Suite: Excel, Word and PowerPoint
Excellent written and verbal communication and interpersonal skills
Strong presentation skills; prior experience delivering training classes is a plus
Demonstrated success developing strong, trust-based professional relationships with clients in multiple roles and levels
Ability to work independently and within a collaborative team environment or matrix structure
Ability to organize, plan, prioritize and meet deadlines while producing high-quality, error-free deliverables
Effective analytical and problem-solving skills and financial acumen
Ability to properly handle confidential information
Ability to work with on-site and remote cross-functional product teams and customers
Flexibility and willingness to participate in international work processes and calls across global time zones
After-hours and/or weekend work may be required for major deliverables/deadlines
Must be able to provide a dedicated, secure work area
Must be able to provide high-speed internet access/connectivity and office setup and maintenance
Must be able to perform duties with or without reasonable accommodation

Benefits

Comp & perks

Medical, dental, vision, disability, and life insurance coverage
401(k) savings plan
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service
Remote work arrangement
Dedicated, secure work area and high-speed internet access/connectivity and office setup and maintenance provided/required for remote work