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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical record retrieval processes and workflow management while ensuring compliance with HIPAA regulations. Excels in communication and collaboration within a team environment to maintain high production and quality levels.
Highest-signal resume keywords
Medical Record RetrievalHIPAA ComplianceWorkflow ManagementVerbal And Written CommunicationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record Retrieval ProcessProprietary Systems MasteryMetrics TrackingAuditingAging Reports Generation
Soft Skills
CollaborationAttention To DetailClear Communication
Tools & Technologies
EMR Retrieval SystemsOffice Setup And Maintenance
Industry Keywords
Healthcare ProvidersClient SupportOperational SupportAgent Hierarchy
About the role
Key responsibilities & impact- Represent Cotiviti clientele in requesting and obtaining medical records from healthcare providers
- Process requests requiring a higher level of expertise
- Maintain adequate production and quality levels through tracked metrics
- Contact provider offices to request copies of medical records, focusing on tier three work allocations
- Provide operational support to specialty skill teams, copy services, onsite and EMR retrieval activities, and agent support
- Identify and coordinate record retrieval methods with provider offices
- Troubleshoot requests for account managers, clients, and facilities supporting EMR retrieval
- Maintain professional and frequent contact with provider offices throughout the retrieval process
- Provide accurate and timely record retrieval status updates to Cotiviti clients
- Generate aging reports and perform audits when required
- Complete annual Performance Plan responsibilities
- Complete special projects and other assigned duties
Requirements
What you’ll need- High school diploma, GED or equivalent work experience
- Demonstrated mastery of Cotiviti record retrieval process in Agent 2 role
- Demonstrated mastery of workflow and proprietary systems
- Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
- Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures
- Ability to work well in a collaborative team environment
- Willingness to provide essential overlap and coverage in other areas of the agent hierarchy
- Demonstrated understanding of HIPAA regulations
- Must be able to perform duties with or without reasonable accommodation
- Must be able to provide a dedicated, secure work area
- Must be able to provide high-speed internet access/connectivity and office setup and maintenance
Benefits
Comp & perks- Discretionary bonus consideration
- Overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law
- Medical insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Disability insurance coverage
- Life insurance coverage
- 401(k) savings plans
- Paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti