Senior Support Engineer – Interoperability

Cotiviti

. Provide advanced technical and functional support for Interoperability and Smart Trading products, including Transaction Management and XES .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $110,000 - $148,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Transaction Management systems and the XES platform, with strong analytical and problem-solving skills to resolve complex production issues. Proficient in Linux/Unix administration, API integrations, and incident management processes, while maintaining high standards of customer service and operational efficiency.

Highest-signal resume keywords

Transaction Management SystemsXES PlatformLinux/Unix AdministrationIncident ManagementAPI Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaXMLJSONRelational DatabasesMicrosoft SQL ServerProduction Support MethodologiesSystem MonitoringLog AnalysisPerformance TroubleshootingFile-Based Processing

Soft Skills

Customer Service OrientationAnalytical SkillsProblem-Solving AbilitiesCommunication SkillsTeam Player

Tools & Technologies

Cloud-Hosted EnvironmentsModern Monitoring ToolsMiddlewareMessaging PlatformsIntegration Technologies

Industry Keywords

Trading WorkflowsBrokerage WorkflowsMarket ConnectivityTransaction ProcessingITIL Processes

Tech Stack

Tools & technologies

CloudJavaLinuxMS SQL ServerOracleSQLUnix

About the role

Key responsibilities & impact

Provide advanced technical and functional support for Interoperability and Smart Trading products, including Transaction Management and XES
Serve as technical lead during SEV1 and SEV2 incidents, driving troubleshooting and coordinating resolution across teams
Investigate and resolve complex production issues
Perform root cause analysis and recommend preventive measures
Monitor application health, system performance, and operational stability in production environments
Collaborate with Engineering, Product Management, Professional Services, and Infrastructure teams to resolve product defects and operational challenges
Support deployment, configuration, maintenance, and upgrade activities across hosted and on-premises customer environments
Ensure adherence to incident, problem, and change management processes
Deliver responsive, high-quality customer support throughout the support-case lifecycle
Maintain documentation for troubleshooting procedures, known issues, and operational runbooks
Mentor Support Engineers and junior team members
Drive continuous improvement in monitoring, automation, operational efficiency, and service quality
Participate in on-call rotations for business-critical systems operating in a 24x7 environment
Collaborate with customers and internal stakeholders to understand business processes and provide platform-aligned solutions
Meet or exceed quality, productivity, customer satisfaction, and service level objectives
Complete annual performance-review goals, special projects, and other assigned duties

Requirements

What you’ll need

Minimum of 5-7 years of related experience with a Bachelor’s degree or equivalent work experience
Strong knowledge of Transaction Management systems
Strong knowledge of XES platform
Strong knowledge of trading and brokerage workflows
Strong knowledge of market connectivity and transaction processing
Strong knowledge of production support methodologies
Strong Linux/Unix administration and troubleshooting skills
Working knowledge of relational databases such as Oracle
Microsoft SQL Server
Java
Experience with XML
JSON
API integrations
File-based processing and messaging systems
Knowledge of system monitoring, log analysis, and performance troubleshooting
Understanding of Incident Management, Problem Management, Change Management, and Service Management processes
Strong analytical, diagnostic, and problem-solving abilities
Experience with cloud-hosted environments and modern monitoring tools preferred
Knowledge of middleware, messaging platforms, and integration technologies preferred
Exposure to automation and scripting for operational efficiency preferred
Familiarity with ITIL processes and best practices preferred
Strong customer service orientation and stakeholder management skills
Ability to remain calm and effective during high-pressure production incidents
Excellent verbal and written communication skills
Strong ownership mindset with the ability to drive issues through resolution
Ability to manage multiple priorities and work independently
Continuous learning attitude with a passion for developing product and domain expertise
Team player with a proven ability to mentor and support colleagues
Ability to work in a fast-paced, customer-focused environment
Flexibility to support a 24x7 operational model, including participation in on-call rotations and critical incident support
Must be able to perform duties with or without reasonable accommodation

Benefits

Comp & perks

Medical insurance coverage
Dental insurance coverage
Vision insurance coverage
Disability insurance coverage
Life insurance coverage
401(k) savings plan
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on level and length of service
Virtual interviews for the remote position