Support Analyst

Cotiviti

. Monitor, analyze, and resolve data platform, configuration, infrastructure, application, and product-related issues .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $26 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting application issues and managing technical operations within enterprise-level environments. Capable of coordinating cross-functional teams and producing documentation to enhance production support processes.

Highest-signal resume keywords

SQLOraclePL/SQLPowerShellJava EE

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ArchitectureDatabase ManagementMonitoring ToolsBash ScriptingVB ScriptingAgile MethodologyIncident ManagementChange Request ManagementTechnical DocumentationTroubleshooting

Soft Skills

Solid Written CommunicationSolid Verbal CommunicationTeam CollaborationTask PrioritizationDeadline Management

Tools & Technologies

Windows ServerLinux ServerOnline Collaboration ToolsEnterprise-Level Applications

Industry Keywords

Data OperationsConfiguration ManagementProduction SupportCross-Functional TeamTechnical Operations

Tech Stack

Tools & technologies

JavaLinuxNode.jsOracleSQL.NET

About the role

Key responsibilities & impact

Monitor, analyze, and resolve data platform, configuration, infrastructure, application, and product-related issues
Serve as liaison between technical and operations teams and support business stakeholders
Work directly with clients and management during production events
Escalate issues as needed while communicating status and risks
Produce after-outage documentation
Coordinate troubleshooting across data operations, development, infrastructure, and management teams
Manage technical and data operations meetings
Prioritize and route reported issues based on business impact
Document and improve production support processes
Expand the knowledge base of system problems and resolutions
Share peer knowledge and provide training
Help data operations team members create incident and change request tickets
Interface with engineering, infrastructure, database administration, implementation, and configuration management teams
Follow up on outstanding tickets and root cause analyses
Confirm permanent resolution status
Generate daily status update reports for business stakeholders and leadership
Complete annual performance plan responsibilities and assigned special projects

Requirements

What you’ll need

Associate degree in computer science, information technology, or related technical field preferred, or equivalent
0–1 year of experience developing/supporting enterprise-level applications software in multi-node Windows or Linux Server environments
Knowledge of application architectures, workflows, and monitoring tools
0–1 year of experience with SQL, Oracle, PL/SQL, MS Access, and database management tools
Proficiency with PowerShell, Bash, or VB scripting
Knowledge of Java EE and/or .NET frameworks
Project management experience preferred
Ability to work in a cross-functional global team environment using online collaboration tools
Ability to troubleshoot application issues and escalate to supporting engineering teams
Knowledge of commonly used information technology concepts, practices, and procedures
Solid written and verbal communication skills
Ability to work independently and in a team environment
Ability to handle multiple tasks, prioritize, and meet deadlines
Experience working in an Agile environment is a plus
Must be able to provide a dedicated, secure work area
Must be able to provide high-speed internet access/connectivity and office setup and maintenance
Must be able to perform duties with or without reasonable accommodation

Benefits

Comp & perks

Medical, dental, vision, disability, and life insurance coverage
401(k) savings plan
Paid family leave
9 paid holidays per year
17–27 days of Paid Time Off (PTO) per year, depending on specific level and length of service
Overtime pay for nonexempt employees for hours worked in excess of 40 hours in a week, or as required by applicable state law
Dedicated, secure work area and high-speed internet access/office setup supported as working conditions