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Cotiviti

Support Engineer

Cotiviti

. Assist in managing and coordinating recovery efforts for events impacting production processes, SLAs, and client satisfaction .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support and troubleshooting within enterprise-level environments, with a strong focus on SQL, Oracle, and scripting languages. Capable of managing production processes, client communications, and disaster recovery planning while collaborating effectively across technical and operational teams.

Highest-signal resume keywords
SQL Database ManagementApplication Support TroubleshootingPowerShell ScriptingDisaster Recovery PlanningClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLOraclePL/SQLMS AccessPowerShellBashVB ScriptingJava EE.NET FrameworkApplication Architecture
Soft Skills
Solid Written CommunicationVerbal CommunicationMentoringCollaborationProblem-Solving
Tools & Technologies
Monitoring ToolsKnowledge Base ManagementCollaboration ToolsITIL ProcessesProduction Support Processes
Certifications & Qualifications
Bachelor's Degree in Computer ScienceInformation Technology Certification
Industry Keywords
Enterprise-Level ApplicationsMulti-Node EnvironmentsBusiness Continuity Planning24x7 SupportTechnical Support

Tech Stack

Tools & technologies
JavaLinuxNode.jsOracleSQL.NET

About the role

Key responsibilities & impact
  • Assist in managing and coordinating recovery efforts for events impacting production processes, SLAs, and client satisfaction
  • Communicate directly with clients and management during production events, escalating issues and communicating status and risks
  • Produce after-outage documentation
  • Liaise between technical and operational teams as a subject matter expert in troubleshooting application support and file-processing issues
  • Support new client activation, expansion, testing, and standard or non-standard monitoring requests
  • Monitor the support ticket queue and independently research and troubleshoot technical issues involving systems, networks, application functionality, and OSI interdependencies
  • Escalate and collaborate on tickets with appropriate engineering or support groups
  • Document and improve Production Support processes and maintain the knowledge base
  • Share knowledge and provide training
  • Follow ITIL incident, problem, change, and release/configuration management processes
  • Support disaster recovery and business continuity planning and testing, including live failover and fallback exercises
  • Interface with Implementations, Development, QA, and Configuration Management teams for production releases and deployments
  • Develop scripts and tools to automate tasks, diagnose and troubleshoot application functionality, and resolve data accuracy and access issues
  • Receive escalations from junior team members and provide direction, feedback, training, and mentoring
  • Participate in on-call and/or shift rotations supporting 24x7 enterprise-level systems
  • Complete annual Performance Plan responsibilities and assigned special projects and duties

Requirements

What you’ll need
  • Bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification
  • 3-5+ years of experience developing/supporting enterprise-level applications software in multi-node Windows or Linux Server environments
  • Deep knowledge of application architectures, workflows, and monitoring tools
  • Strong experience with SQL, Oracle, PL/SQL, MS Access, and database management tools
  • Proficiency with PowerShell, Bash, or VB scripting
  • Experience with Java EE and/or .NET frameworks
  • Ability to work in a cross-functional global team environment using online collaboration tools
  • Ability to troubleshoot application issues and escalate to supporting engineering teams
  • Knowledge of commonly used information technology concepts, practices, and procedures
  • Solid written and verbal communication skills
  • Must be able to perform daily functions with little or no direct supervision
  • Must be able to provide a dedicated, secure work area
  • Must be able to provide high-speed internet access/connectivity and office setup and maintenance
  • Must be able to perform duties with or without reasonable accommodation
  • Participation in on-call and/or shift rotations supporting 24x7 enterprise-level systems
  • Excellent oral and written skills

Benefits

Comp & perks
  • Medical, dental, vision, disability, and life insurance coverage
  • 401(k) savings plans
  • Paid family leave
  • 9 paid holidays per year
  • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service
  • Remote work
  • Virtual interviews
  • Dedicated, secure work area and high-speed internet access/connectivity and office setup and maintenance provided by the candidate