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Cottingham & Butler

Condition Management Account Coordinator

Cottingham & Butler

. Answer inbound calls from participants .

Posted 10/31/2026full-timeRemote • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities to assist participants in health and wellness programs. Capable of accurately documenting communications and providing support in both individual and team settings.

Highest-signal resume keywords
Customer Service SkillsVerbal CommunicationWritten CommunicationDetail OrientedTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Customer Service SkillsDetail OrientedAbility To Perform Well IndividuallyAbility To Perform Well In A Team Environment
Industry Keywords
Condition Management ProgramHealth And WellnessMedical AssistantLPNCNAInsurance VerificationHealth CoachReceptionistScheduler

About the role

Key responsibilities & impact
  • Answer inbound calls from participants
  • Make outbound telephonic calls to participants enrolled in the Condition Management Program
  • Answer participant inquiries
  • Assist participants via email and online messaging
  • Accurately document participant communications
  • Support participants in Cottingham and Butler’s Health and Wellness division programs

Requirements

What you’ll need
  • Strong customer service skills
  • Ability to perform well individually and in a team environment
  • Strong verbal and written skills
  • Detail oriented
  • Customer service or medical-setting experience is suitable, including receptionist, scheduler, insurance verification, health coach, LPN, CNA, or Medical Assistant experience
  • No prior experience required; training provided

Benefits

Comp & perks
  • Most Benefits start Day 1
  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/ Defined Contribution (1-year waiting period)
  • PTO/ Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/ Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/ Accidental Death Insurance
  • Training provided