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Cottingham & Butler

Condition Management Account Coordinator

Cottingham & Butler

. Answer inbound calls from participants .

Posted 10/31/2026full-timeRemote • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate with participants through various channels, including phone, email, and online messaging. Experience in a medical setting enhances the capability to assist participants with inquiries and documentation accurately.

Highest-signal resume keywords
Customer Service SkillsVerbal CommunicationWritten CommunicationDetail OrientedTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Customer Service SkillsDetail OrientedAbility To Perform Well IndividuallyAbility To Perform Well In A Team Environment
Industry Keywords
Medical SettingReceptionistSchedulerInsurance VerificationHealth CoachLPNCNAMedical Assistant

About the role

Key responsibilities & impact
  • Answer inbound calls from participants
  • Make outbound telephonic calls to participants enrolled in the Condition Management Program
  • Answer participant inquiries
  • Assist participants via email and online messaging
  • Accurately document participant communications

Requirements

What you’ll need
  • Strong customer service skills
  • Ability to perform well individually and in a team environment
  • Experience in a medical setting, including receptionist, scheduler, insurance verification, health coach, LPN, CNA, or Medical Assistant experience, or a customer service background is suitable
  • Strong verbal and written skills
  • Detail oriented

Benefits

Comp & perks
  • Most Benefits start Day 1
  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/ Defined Contribution (1-year waiting period)
  • PTO/ Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/ Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/ Accidental Death Insurance
  • Training provided