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Cottingham & Butler

Condition Management Account Coordinator

Cottingham & Butler

. Answer inbound calls from participants .

Posted 10/31/2026full-timeRemote • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities to engage participants in health coaching and condition management programs. Capable of accurately documenting communications and supporting positive behavior change in a medical setting.

Highest-signal resume keywords
Customer Service SkillsVerbal CommunicationWritten CommunicationDetail OrientedHealth Coaching Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Team CollaborationIndividual Performance
Industry Keywords
Medical SettingReceptionistSchedulerInsurance VerificationLPNCNAMedical AssistantCondition Management ProgramParticipant EngagementBehavior Change

About the role

Key responsibilities & impact
  • Answer inbound calls from participants
  • Make outbound telephonic calls to participants enrolled in the Condition Management Program
  • Answer participant inquiries
  • Assist participants via email and online messaging
  • Accurately document participant communications
  • Support participant engagement and positive behavior change through Health Coaching and Condition Management programs

Requirements

What you’ll need
  • Strong customer service skills
  • Ability to perform well individually and in a team environment
  • Strong verbal and written skills
  • Detail oriented
  • Experience in a medical setting is suitable, including receptionist, scheduler, insurance verification, health coach, LPN, CNA, or Medical Assistant experience
  • Customer service background is suitable
  • No prior experience required; training provided

Benefits

Comp & perks
  • Most Benefits start Day 1
  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/ Defined Contribution (1-year waiting period)
  • PTO/ Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/ Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/ Accidental Death Insurance