Senior Claims Processing Associate – Life, Health

COUNTRY Financial®

. Answer phone calls and emails from financial representatives, beneficiaries, attorneys, funeral homes, and other parties regarding life claims .

Posted 10/12/2026full-timeBloomington • Illinois • United StatesSenior💰 $41,600 - $57,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing life insurance claims, including eligibility determination, policy verification, and effective communication with stakeholders. Proficient in utilizing multiple systems to manage claims and ensure accurate information dissemination.

Highest-signal resume keywords

Claims ProcessingCustomer Service ExperiencePolicy VerificationAWD System UtilizationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims CreationEligibility DeterminationDeath Claim WorksheetsPolicy ResearchFile Folder Management

Soft Skills

Customer Service SkillsCommunication Skills

Tools & Technologies

AWDExpert SystemILAPALLMLFCMALIP

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Life ClaimsInsurance PoliciesClaim RequirementsSurrender Receipts

About the role

Key responsibilities & impact

Answer phone calls and emails from financial representatives, beneficiaries, attorneys, funeral homes, and other parties regarding life claims
Provide accurate information about claim requirements, coverage, and amounts payable
Create claims in AWD, check for other in-force policies, request file folders, assign death claim numbers, and complete death claim worksheets
Assign work to Life Examiners
Determine eligibility requests and finalize claims using various reports
Research policies and verify insured information and additional policies in-force
Suspend policies and notify other departments
Process incoming mail for new and pending claims
Move work in AWD to the appropriate team and update AWD for closed claims
Follow up on Surrender Receipts and close claims when received
Send correspondence for life insurance search requests

Requirements

What you’ll need

High school diploma or GED
At least 2 years of customer service experience
Customer service skills for answering phones and providing claim information
Communication skills to communicate with internal and external parties regarding claim needs
Experience or ability to utilize multiple systems, including Expert system, ILA, PALLM, AWD, LFCM, and ALIP
Ability to research policies, verify insured information and additional policies in-force, suspend policies, complete death claim notification worksheets, assign death claim numbers, and notify other departments

Benefits

Comp & perks

Short-Term Incentive plan
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) with company match
Opportunities to learn and grow throughout your career
Equal-opportunity, discrimination-free work environment