Collections Associate

Coupa Software

. Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity .

Posted 10/15/2026full-timeRemote • PolandMid-Level💰 PLN 120,000 - PLN 160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-value customer accounts and driving collections activities, with a strong focus on process improvement and effective communication. Proficient in using Oracle and Tesorio for workflow management and reporting.

Highest-signal resume keywords

Collections ExperienceAccount ManagementNegotiation SkillsProcess ImprovementSaaS Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections ManagementAccounts ReceivableCash ApplicationForecastingAging Reports

Soft Skills

Verbal CommunicationWritten CommunicationDetail-OrientedOrganizational SkillsTime Management

Tools & Technologies

OracleTesorio

Industry Keywords

SaaSFMCGFinancial ServicesCustomer EngagementSenior Sales Management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity
Engage customers via phone, email, and video calls to resolve overdue balances and disputes
Partner with Sales, Customer Success, Legal, and Deal Desk on billing and contractual issues
Escalate and manage senior-level conversations with sales leadership and customer stakeholders
Maintain collections forecasts, aging reports, and cash application records
Identify process improvements to reduce Days Sales Outstanding and bad debt exposure
Use Oracle and Tesorio or comparable platforms to manage workflows, track account status, and report portfolio health
Support month-end and quarter-end accounts receivable close processes

Requirements

What you’ll need

Minimum 3–4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries
Demonstrated history of engaging at a senior sales management level to resolve account issues
Strong verbal and written communication skills
Ability to negotiate confidently and professionally
Proven ability to manage a complex, high-value portfolio independently
Detail-oriented with strong organizational and time-management skills

Benefits

Comp & perks

Two company-wide paid wellness days off each year
Paid birthday day off
40 hours of paid volunteer time off annually
Free, confidential, 24/7/365 Employee Assistance Program counseling and resources
Business travel protection through Zurich Travel Assist
Monetary referral bonuses for successful employee referrals
Comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection, tailored to the primary work location