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Customer Value Manager
Coupa Software. Manage customer relationships and ensure successful value realization for Coupa customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on value realization and relationship building with Coupa customers. Proficient in program management and effective communication with executive teams to drive product adoption and business objectives.
Highest-signal resume keywords
Customer Success ManagementP2P Domain ExpertiseProgram ManagementExecutive Relationship DevelopmentSaaS Solutions Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Value Measurement InitiativesCustomer Value RoadmapsPerformance MonitoringValue-Based ConversationsCross-Functional Project Management
Soft Skills
Strong Organizational SkillsStrong Communication SkillsEntrepreneurial AttitudeClient Expectation Management
Tools & Technologies
Coupa SolutionsCustomer-Focused Marketing Initiatives
Industry Keywords
S2C Domain ExpertiseP2P Domain ExpertiseSoftware SolutionsSaaS Solutions
About the role
Key responsibilities & impact- Manage customer relationships and ensure successful value realization for Coupa customers
- Serve as the primary point of contact for Coupa customers
- Support customers in achieving business objectives through adoption and expansion of Coupa solutions
- Develop and execute customer success strategies with customer teams
- Communicate Coupa products, new capabilities, and important updates
- Coordinate between customers and relevant internal Coupa teams and resources
- Lead customer value metrics workshops and support value measurement initiatives
- Develop and maintain customer value roadmaps
- Conduct customer check-ins and follow-up meetings
- Participate in value reviews and performance discussions
- Monitor customer performance and product adoption
- Support renewal preparation with Account Executives
- Manage and strengthen long-term customer relationships
- Establish and maintain trusted-advisor relationships
- Share best practices, product updates, and Coupa news
- Support or participate in customer-focused marketing initiatives
Requirements
What you’ll need- Strong P2P or S2C domain expertise
- Strong background in customer/client success or sales management
- Entrepreneurial attitude
- Demonstrated success managing client expectations
- Experience developing and maintaining executive relationships and influencing strategies
- Program management experience, including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversations with business executives
- Strong organizational skills
- Strong communication skills, including professional writing and verbal skills
- Experience presenting to executive teams
- Background in software and SaaS solutions
- Strong written and verbal English language communication skills
Benefits
Comp & perks- Equal employment opportunity and inclusive work environment
- Fair hiring, compensation, training, and performance evaluation practices
- Opportunity to work with pioneering technology
- Collaborative culture focused on transparency, openness, and excellence
- Global, measurable impact on clients, the business, and employees