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Senior Collections Associate
Coupa Software. Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-value customer accounts and driving collections activities while effectively engaging with senior stakeholders. Proficient in utilizing enterprise CRM and billing platforms to optimize account management and improve cash flow.
Highest-signal resume keywords
Collections ExperienceSaaS Industry KnowledgeSenior-Level EngagementNegotiation SkillsCRM/ERP Platform Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementAccounts ReceivableCash ApplicationProcess ImprovementForecastingBilling ResolutionContractual Issue ResolutionAging ReportsPortfolio ManagementDays Sales Outstanding Reduction
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementDetail-Oriented
Tools & Technologies
OracleTesorioSalesforceNetSuiteZuora
Industry Keywords
FMCGFinancial ServicesSaaSCustomer SuccessSales Leadership
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity
- Engage customers via phone, email, and video calls to resolve overdue balances and disputes
- Partner with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues
- Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts
- Maintain accurate collections forecasts, aging reports, and cash application records
- Identify process improvements to reduce Days Sales Outstanding and bad debt exposure
- Use Oracle and Tesorio, or comparable platforms, to manage workflows, track account status, and report portfolio health
- Support month-end and quarter-end accounts receivable close processes
Requirements
What you’ll need- Minimum 5 years of collections experience
- Experience ideally within SaaS, FMCG, or Financial Services industries
- Demonstrated history of engaging at a senior sales management level to resolve account issues
- Strong verbal and written communication skills
- Ability to negotiate confidently and professionally
- Proven ability to manage a complex, high-value portfolio independently
- Detail-oriented with strong organizational and time-management skills
- Hands-on experience with Salesforce, NetSuite, or Zuora, or equivalent enterprise CRM/ERP/billing platforms, highly valuable
Benefits
Comp & perks- Two company-wide paid wellness days off each year
- Paid day off on your birthday or another day within your birthday month
- 40 hours of paid volunteer time off annually
- Free, confidential, 24/7/365 employee assistance program with counseling and work-life, financial, legal, and parental support
- Zurich Travel Assist business travel protection, including medical, safety, pre-trip planning, and emergency support
- Monetary referral bonuses for successful employee referrals
- Location-specific comprehensive medical and dental insurance
- Location-specific retirement/pension plans
- Location-specific life or accident protection