Senior Collections Associate

Coupa Software

. Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity .

Posted 10/12/2026full-timePune • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value customer accounts and driving collections activities, with a strong focus on process improvement and effective communication. Proficient in using Oracle and Tesorio for managing workflows and reporting on portfolio health.

Highest-signal resume keywords

Collections ExperienceSaaS Industry KnowledgeOracle ProficiencyTesorio ExperienceSenior-Level Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections ManagementAccount Portfolio ManagementProcess ImprovementCash ApplicationAging Reports

Soft Skills

Strong Communication SkillsNegotiation SkillsDetail-OrientedOrganizational SkillsTime Management Skills

Tools & Technologies

OracleTesorio

Industry Keywords

FMCGFinancial ServicesSaaS

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity
Engage customers via phone, email, and video calls to resolve overdue balances and disputes
Partner with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues
Escalate and manage senior-level conversations with sales leadership and customer stakeholders
Maintain accurate collections forecasts, aging reports, and cash application records
Identify process improvements to reduce Days Sales Outstanding and bad debt exposure
Use Oracle and Tesorio or comparable platforms to manage workflows, track account status, and report portfolio health
Support month-end and quarter-end accounts receivable close processes

Requirements

What you’ll need

Minimum 5 years of collections experience
Experience ideally within SaaS, FMCG, or Financial Services industries
Demonstrated history of engaging at a senior sales management level to resolve account issues
Strong verbal and written communication skills
Ability to negotiate confidently and professionally
Proven ability to manage a complex, high-value portfolio independently
Detail-oriented with strong organizational and time-management skills
Experience using Oracle and Tesorio or comparable platforms
Ability to work in a hybrid arrangement in Pune, India

Benefits

Comp & perks

Two designated company-wide paid wellness days off each year
Paid day off on your birthday or another day of your choice within your birthday month
40 hours of paid Volunteer Time Off annually
Free, confidential, 24/7/365 Employee Assistance Program counseling and resources
Business travel protection, including medical, safety, pre-trip planning, and emergency support
Monetary referral bonuses for successful referrals
Location-specific comprehensive medical/dental insurance
Location-specific retirement/pension plans
Location-specific life or accident protection