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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer value management, team leadership, and program management, with a strong focus on driving customer success and operational excellence. Proficient in managing executive relationships and facilitating cross-functional collaboration.
Highest-signal resume keywords
Team LeadershipCustomer Success ManagementProgram ManagementP2P Domain ExpertiseSaaS Solutions Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Value Metrics DevelopmentPerformance Review ManagementKPI SettingValue-Based ConversationsProcess ImprovementCross-Functional Project Management
Soft Skills
Strong Communication SkillsOrganizational SkillsEntrepreneurial Attitude
Tools & Technologies
Coupa
Industry Keywords
Customer Relationship ManagementClient SuccessSales ManagementExecutive Relationship ManagementMarketing Campaigns
About the role
Key responsibilities & impact- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check-ins
- Drive periodic value reviews
- Prepare for renewals with Account Executives
- Monitor customer performance
- Manage customer relationships and establish a trusted-advisor role
- Leverage Coupa internal resources as needed
- Share best-practice ideas, product information, and relevant Coupa news
- Support and drive customer marketing campaigns
- Lead, coach, and develop a team of Customer Value Managers
- Conduct performance reviews and development planning
- Set team goals, KPIs, and performance metrics aligned with organizational strategy
- Drive operational excellence through process improvements, standardization, and best-practice adoption
- Allocate customer accounts and responsibilities based on capacity, skills, and priorities
- Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment
Requirements
What you’ll need- Proven experience in team leadership, senior roles, or collaborative project management
- Strong P2P or S2C domain expertise
- Strong background in customer/client success or sales management
- Entrepreneurial attitude
- Experience managing client expectations
- Experience developing and maintaining executive relationships and associated influencing strategies
- Program management experience, including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversations with business executives
- Strong organizational skills
- Strong communication skills, including professional writing, verbal skills, and presenting to executive teams
- Background in software and SaaS solutions
- Excellent written and verbal English skills
- Excellent written and verbal German skills
Benefits
Comp & perks- Equal employment opportunity and inclusive work environment
- Collaborative culture driven by transparency, openness, and shared commitment to excellence
- Opportunity to work with pioneering technology
- Global, measurable impact on clients, the business, and colleagues