Accounts Receivable, Client Care Coordinator

Cousino Restoration & Environmental

. Qualify jobs on intake and enter all available information into HubSpot .

Posted 11/7/2026full-timePerrysburg • Ohio • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in project management, customer service, and documentation processes, ensuring timely invoicing and compliance with project requirements. Proficient in utilizing HubSpot and NetSuite for managing client information and project documentation.

Highest-signal resume keywords

HubSpotNetSuiteProject ManagementCustomer ServiceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Breakdown Structure (WBS)Sales Order CreationInvoice SubmissionLien WaiversDraw Schedules

Soft Skills

Strong Communication SkillsEffective Time ManagementAnalytical Problem SolvingInterpersonalProactive

Tools & Technologies

EncirclePandaDoc

Industry Keywords

Collections ManagementA/RClient CareCompliance TasksCustomer Payments

About the role

Key responsibilities & impact

Qualify jobs on intake and enter all available information into HubSpot
Send Introduction C3 emails for new leads entered in NetSuite
Create and update Work Breakdown Structures (WBS) for projects
Create Sales Orders matching WBS and verify activity codes and information
Maintain dates, notes, photos, and documents in NetSuite
Send Project Manager assignments with necessary information
Conduct weekly client care check-in calls and verify work progress, completion, and satisfaction
Follow up on after-hours customer calls and document notes in NetSuite
File liens and complete Lien Waivers for commercial properties
Set action items for self and Project Manager in client contacts
Create contracts and submit them through Encircle and PandaDoc
Ensure documentation is complete before final invoicing
Create and submit invoices in NetSuite
Maintain notes on open jobs, contact relevant participants, and escalate issues as needed
Support Collections Management with A/R and Project Manager teams
Process customer payments and notify the A/R Manager with transaction numbers
Collect and document insurance deductibles
Ensure 50% of estimated project value is collected before non-insurance work begins or owner approval is documented
Create draw schedules as needed
Ensure timely invoicing according to compliance tasks
Escalate overdue reconstruction billing packets to management
Attend weekly WIP meetings with the Operations Team
Perform other duties as assigned

Requirements

What you’ll need

Must be able to pass a background check
Must be able to pass a drug screen
High School, GED, or Equivalent
Customer Service oriented
Team oriented
Strong Communication Skills
Effective time management
Analytical Problem Solving
Technical Skills
Interpersonal
Attention to Detail
Dependable
Proactive
Effective Multitasking

Benefits

Comp & perks

Medical, dental, and vision insurance
401k with up to 4% company match
Paid Vacation time
Paid Sick time
6 paid holidays annually
1 floating holiday
Weekly pay