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Coveo

IT Support Engineer

Coveo

. Serve as first point of contact for colleagues across the US, UK and Belgium .

Posted 9/18/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong IT fundamentals with hands-on experience in macOS, SaaS administration, and identity providers like Okta and Google Workspace. Capable of managing onboarding and offboarding processes while ensuring compliance with ISO standards and maintaining effective communication across time zones.

Highest-signal resume keywords
SaaS AdministrationOkta ManagementOnboarding And OffboardingISO 27001 ComplianceGoogle Workspace Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
MacOSNetworking BasicsIdentity Provider ManagementAccess ProvisioningIncident ResolutionProcess DesignDocumentation CreationAccess ReviewsVendor Escalation ManagementBYOD Enrollment
Soft Skills
PersonableApproachableEmpatheticMeticulousCalm Under Pressure
Tools & Technologies
OktaGoogle WorkspaceSlackNotion1PasswordIru
Certifications & Qualifications
ISO 27001ISO 27701SOC 2ISO 42001
Industry Keywords
IT SupportAccess ManagementSaaS InventoryRemote Workforce SupportStartup Experience

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Serve as first point of contact for colleagues across the US, UK and Belgium
  • Triage and resolve support requests end-to-end, from password resets to complex access problems
  • Drive larger incidents to resolution, communicate proactively and document root causes
  • Own vendor escalations and involve the IT Manager when appropriate
  • Administer Okta, Google Workspace, Slack, Notion and 1Password
  • Manage access requests and maintain an accurate SaaS inventory
  • Run onboarding and offboarding end-to-end across regions
  • Manage the macOS fleet through Iru, including blueprints, configuration profiles and security baselines
  • Handle BYOD enrollment and hardware lifecycle
  • Support engineers with development environment, tooling, permissions and machine setup issues
  • Own office AV, meeting booths and hardware
  • Design repeatable IT processes for onboarding, access requests and provisioning
  • Determine what to automate and where human approval is needed
  • Build an IT work-tracking system focused on visibility without bureaucracy
  • Create self-service documentation, internal guides and a knowledge base
  • Operate IT controls supporting ISO 27001, ISO 27701, SOC 2 and ISO 42001
  • Conduct access reviews, evidence collection and joiner-mover-leaver recordkeeping
  • Respond to customer security questionnaires and vendor assessments
  • Report to the IT Manager in London and work as the second member of the IT team

Requirements

What you’ll need
  • Based in New York and able to commute to the NYC (SoHo) office 3 days a week
  • Solid IT fundamentals, including macOS, networking basics and SaaS administration
  • Hands-on experience with an identity provider and Google Workspace
  • Experience with Okta or Entra ID, or a track record of quickly learning similar tools
  • Experience running onboarding and offboarding, including groups, roles, access changes and secure deprovisioning
  • Comfortable working autonomously in a fast-changing environment without a defined procedure for everything
  • Personable, approachable and empathetic approach to helping users
  • Meticulous and calm when handling incidents and access provisioning
  • Comfortable working across time zones and documenting work
  • Process-oriented approach
  • Nice to have: startup experience; experience using agentic AI; experience supporting a distributed or multi-country workforce; familiarity with SOC 2, ISO 27001, ISO 27701 and ISO 42001; experience setting up request tracking from scratch; experience in an early-stage IT function

Benefits

Comp & perks
  • Equity
  • Hybrid work arrangement
  • Opportunity to shape IT processes, automation, security/compliance, identity, AI governance and the automation roadmap