Advising and Retention Specialist

Covista

. Assist students with appropriate course registration and explain degree and practicum application requirements .

Posted 11/11/2026full-timeUnited StatesJuniorMid-Level💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in academic advising, financial aid guidance, and student support, with a strong focus on compliance with Title IV regulations and effective use of predictive analytics to enhance student retention and success.

Highest-signal resume keywords

Bachelor's Degree2+ Years Experience in Academic AdvisingCustomer Service SkillsStudent Information Systems ExperienceTitle IV Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic AdvisingFinancial Aid AdvisingPredictive AnalyticsEnrollment TrackingProcess Improvement

Soft Skills

Interpersonal SkillsProblem-Solving SkillsCommunication SkillsDecision-Making SkillsSelf-Starter

Tools & Technologies

Microsoft WordMicrosoft ExcelPower BIPowerPointCopilot

Industry Keywords

Title IV RegulationsHealthcare ComplianceStudent SupportFinancial PlanningHigher Education

About the role

Key responsibilities & impact

Assist students with appropriate course registration and explain degree and practicum application requirements
Advocate for students' academic, financial, and healthcare compliance advising needs
Monitor student progress using predictive analytics to identify at-risk scenarios
Implement strategies that promote academic success and address barriers to persistence or graduation
Partner with the Student Support Liaison to provide coordinated student support
Advise students on university policies, procedures, self-service tools, program requirements, academic matters, financial aid, and healthcare compliance/practicum matters
Monitor student accounts and provide financial eligibility and financial plan guidance
Track enrollment, persistence, and graduation information using institutional systems and student data
Document all student interactions in institutional systems
Maintain knowledge of Title IV and academic programs, policies, procedures, and applicable regulations
Engage students through virtual advising appointments, calls, email, SMS, and proactive outreach
Identify and implement process and technology solutions that enhance student retention
Collaborate with other departments to deliver an optimal student experience
Respond to healthcare compliance inquiries and guide students in meeting necessary standards
Support new student intake by answering questions, reviewing program costs, and presenting funding options
Develop and confirm financial plans and timelines for application processes
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree Required
2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience
Outstanding customer service skills
Ability to work a variety of office hours including evenings and weekends
Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
Ability to work independently and make sound decisions with minimal supervision and direction
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
Experience with Student Information Systems a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
Demonstrates the ability to work independently and collaboratively within a team, while effectively interacting with individuals at all levels of the organization

Benefits

Comp & perks

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays