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CoxHealth

Contact Center Specialist I – Part-Time

CoxHealth

. Manage consumer interactions in a consumer-focused, appropriate, and timely manner .

Posted 11/3/2026part-timeSpringfield • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, kindness, and effective communication. Proficient in managing consumer interactions and problem-solving to address inquiries efficiently.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsProfessional Communication SkillsMicrosoft Office ProficiencyTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyKindnessCompassionTeam CollaborationMultitasking
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Consumer InteractionsFirst Point of ContactPositive First ImpressionConsumer RequestsGeneral Information

About the role

Key responsibilities & impact
  • Manage consumer interactions in a consumer-focused, appropriate, and timely manner
  • Analyze and process consumer requests
  • Provide general information or direction related to CoxHealth
  • Serve as the first point of contact for many consumers
  • Establish a positive first impression
  • Perform other duties as assigned

Requirements

What you’ll need
  • High school diploma or equivalent
  • 1 year customer service experience
  • Strong customer service skills demonstrating empathy, kindness, safety, and compassion
  • Problem-solving skills to analyze and respond to consumer inquiries
  • Ability to work independently and as a member of a team
  • Excellent time management skills
  • Professional written and verbal communication skills
  • Proficient in Microsoft Office Programs
  • Ability to multitask

Benefits

Comp & perks
  • Medical, Vision, Dental
  • Retirement with Employer Match
  • Benefits eligibility for employees working 20+ hours/week