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CoxHealth

Contact Center Specialist I – Part-Time, Evening Shift

CoxHealth

. Conduct inbound and outbound calls in a consumer-focused, appropriate, and timely manner .

Posted 11/3/2026part-timeSpringfield • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and assist patients in scheduling and locating healthcare providers. Proficient in managing multiple tasks while providing operational support for telemedicine services.

Highest-signal resume keywords
Customer Service ExperienceOutstanding Written Communication SkillsOutstanding Verbal Communication SkillsProficient In Microsoft Office ProgramsAbility To Multi-Task

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Communication SkillsMulti-Tasking
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Patient SchedulingTelemedicine Operational ServicesConsumer-FocusedEvent RegistrationFirst Point Of Contact

About the role

Key responsibilities & impact
  • Conduct inbound and outbound calls in a consumer-focused, appropriate, and timely manner
  • Assist patients in locating CoxHealth providers who meet their needs
  • Provide centralized patient scheduling services
  • Handle class and event registration
  • Provide telemedicine operational services
  • Provide general information or direction related to CoxHealth
  • Serve as the first point of contact for many patients
  • Perform other duties as assigned

Requirements

What you’ll need
  • High school diploma or Equivalent
  • 1 year customer service experience
  • Outstanding written verbal communication skills
  • Proficient in Microsoft Office Programs
  • Ability to multi-task
  • Work schedule: 3:00 PM - 7:00 PM, Monday-Friday
  • Scheduled weekly hours: 20

Benefits

Comp & perks
  • Medical, Vision, Dental
  • Retirement with Employer Match
  • Benefits available for employees working 20+ hours/week
  • Comprehensive benefits package