Contact Center Specialist II

CoxHealth

. Manage interactions with consumers to ensure a high level of customer service .

Posted 9/21/2026full-timeSpringfield • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and compassion, while effectively managing consumer inquiries and scheduling services in a healthcare environment. Proficient in Microsoft Office and capable of multi-tasking to prioritize patient needs.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceProblem Solving SkillsProfessional Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceContact Center SpecialistScheduling ServicesMulti-taskingDecision Making

Soft Skills

EmpathyKindnessCompassionTeam CollaborationIndependence

Tools & Technologies

Microsoft OfficeHealthcare Related Programs

Certifications & Qualifications

High School DiplomaEquivalent Certification

Industry Keywords

Call Center ExperiencePatient AccessConsumer InquiriesHealthcare Services

About the role

Key responsibilities & impact

Manage interactions with consumers to ensure a high level of customer service
Answer consumer inquiries
Direct consumers to the appropriate department
Provide centralized scheduling services for clinics
Perform other duties to ensure patients can easily access their providers

Requirements

What you’ll need

High school diploma or Equivalent
1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills
Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
Problem solving skills to analyze and respond to consumer inquires
Ability to work independently and as a member of a team
Excellent time management skills
Professional written and verbal communication skills
Proficient in Microsoft Office Programs as well as healthcare related programs
Ability to multi-task, manage call volume and prioritize patient needs
Ability to make timely decisions and provide best possible outcome
Competency in required skills as a Contact Center Specialist I or equivalent skills

Benefits

Comp & perks

Medical, Vision, Dental
Retirement with Employer Match
Benefits available for employees working 20+ hours/week