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About the role
Key responsibilities & impact- Manage interactions with consumers to ensure a high level of customer service
- Answer consumer inquiries
- Direct consumers to the appropriate department
- Provide centralized scheduling services for clinics
- Perform other duties that help patients easily access their providers
Requirements
What you’ll need- High school diploma or equivalent
- 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
- Strong customer service skills demonstrating empathy, kindness, safety, and compassion
- Problem-solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Excellent time management skills
- Professional written and verbal communication skills
- Proficiency in Microsoft Office programs and healthcare-related programs
- Ability to multitask, manage call volume, and prioritize patient needs
- Ability to make timely decisions and provide the best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Benefits
Comp & perks- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- Access to a comprehensive benefits list