Director of Business and Consumer Engagement

CoxHealth

. Provide day-to-day leadership, operations, and performance oversight for consumer experience and business development teams .

Posted 9/18/2026full-timeSpringfield • Missouri • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in healthcare and business development, with a focus on enhancing consumer experience and driving organizational growth through strategic initiatives and effective stakeholder engagement.

Highest-signal resume keywords

Leadership ExperienceConsumer Experience ManagementStrategic PlanningProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisProcess ImprovementFinancial StewardshipBudget Management

Soft Skills

LeadershipCommunicationCritical ThinkingConflict ManagementRelationship Building

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcareBusiness DevelopmentConsumer EngagementCustomer ServiceStakeholder Engagement

About the role

Key responsibilities & impact

Provide day-to-day leadership, operations, and performance oversight for consumer experience and business development teams
Support execution of strategic initiatives to enhance consumer experience, strengthen customer relationships, expand business opportunities, and drive organizational growth
Lead operational activities across consumer experience and business development functions
Ensure alignment with organizational goals, service excellence standards, and growth objectives
Collaborate with operational, clinical, and administrative leaders
Improve consumer engagement and remove service barriers
Optimize processes and strengthen customer relationships
Support business growth initiatives
Foster a consumer-focused culture
Ensure business development and engagement teams meet performance expectations and strategic objectives

Requirements

What you’ll need

Bachelor's Degree required
Minimum of three (3) years of leadership experience in healthcare, business development, consumer experience, customer service, marketing, sales, or a related field
Ability to establish and maintain professional relationships with physicians, staff, consumers, employers, brokers, payers, and community stakeholders
Strong leadership and team development capabilities
Excellent oral and written communication skills
Strategic and operational planning
Project management and process improvement
Critical thinking and problem-solving
Conflict management and negotiation
Financial stewardship and budget management
Data analysis and performance management
Ability to influence, communicate effectively, and navigate organizational change
Consumer-focused mindset
Relationship building and stakeholder engagement
Innovative thinking and continuous improvement
Ability to develop and execute engagement strategies aligned with organizational goals

Benefits

Comp & perks

Medical, Vision, Dental
Retirement with Employer Match
Benefits eligibility for employees working 20+ hours/week