ARC Workflow Administrator

Cozen O'Connor

. Monitor daily workflow and work queues to ensure requests are acknowledged, progressing appropriately, and completed within established service standards .

Posted 10/23/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills to effectively manage multiple workflow demands while ensuring high-quality service delivery. Proficient in communication and relationship-building to facilitate seamless interactions with attorneys and requestors.

Highest-signal resume keywords

Workflow Management Systems ProficiencyLegal Support Functions KnowledgeOrganizational SkillsCustomer Service SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Time ManagementCommunication SkillsRelationship-Building SkillsJudgmentCollaboration

Tools & Technologies

Workflow Management Systems

Industry Keywords

Legal SupportService DeliveryOperational ChallengesAttorney SatisfactionService Standards

About the role

Key responsibilities & impact

Monitor daily workflow and work queues to ensure requests are acknowledged, progressing appropriately, and completed within established service standards
Maintain visibility into team workload, capacity, priorities, deadlines, and aging work to identify service risks, bottlenecks, coverage gaps, and resource needs
Coordinate workflow coverage and partner with Supervisors to address capacity constraints, staffing changes, priority shifts, absences, and urgent business needs
Provide coverage for other Workflow Coordinators during planned and unplanned absences to ensure uninterrupted service and consistent workflow oversight
Complete assignments within the designated team and provide departmental support as needed to meet operational and service delivery requirements
Serve as a point of contact for attorneys and requestors when team members are unavailable, managing inquiries and helping ensure a responsive and seamless service experience
Communicate proactively with attorneys and requestors regarding request status, anticipated completion timelines, service delays, coverage arrangements, and next steps
Monitor work progress, completion status, returned assignments, and follow-up activity to ensure matters are appropriately addressed, resolved, or escalated
Escalate recurring service issues, capacity concerns, and operational challenges that may impact service delivery, attorney satisfaction, or team performance
Maintain a comprehensive understanding of departmental services, team capabilities, support resources, and service standards to facilitate effective workflow coordination and exceptional attorney service
Assume additional responsibilities and perform other duties as assigned, consistent with the evolving needs of the role and the organization

Requirements

What you’ll need

Strong organizational, prioritization, and time management skills with the ability to manage multiple workflow demands simultaneously
Excellent communication, customer service, problem-solving, and relationship-building skills
Ability to work independently, exercise sound judgment, and collaborate effectively with team members, attorneys, and leadership
Demonstrated experience in a fast-paced service environment with a strong focus on responsiveness, quality, accuracy, professionalism, and client service
Working knowledge of legal support functions and how legal support tasks are completed from intake through completion
Prior Legal Practice Assistant or comparable legal support experience preferred
Proficiency with workflow management systems
Ability to adapt to changing priorities, manage competing demands, and respond effectively to urgent business needs

Benefits

Comp & perks

Equal Opportunity Employer, including disabled and veterans
Candidates returning to the workforce are encouraged to apply; gaps in experience are not penalized