Manager, Billing Operations

Cozen O'Connor

. Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery .

Posted 10/15/2026full-timePhiladelphia • Pennsylvania • United StatesSeniorLead💰 $120,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery
Monitor departmental productivity, workload distribution, and billing performance metrics
Identify opportunities to streamline workflows, improve controls, and enhance billing efficiency
Manage, mentor, and develop a team of billing professionals in a hybrid work environment
Foster a culture of accountability, collaboration, responsiveness, and exceptional client service
Provide coaching, training, and professional development opportunities to support team growth and succession planning
Partner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the department
Oversee billing-related aspects of attorney, client, and matter onboarding
Collaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate seamless onboarding and implementation
Work with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilities
Support billing-related projects, system enhancements, testing initiatives, and process improvement efforts
Act as an escalation point for complex billing inquiries and attorney requests
Develop strong working relationships with attorneys, clients, and business services professionals
Maintain a proactive, solutions-oriented approach to supporting firm and client needs

Requirements

What you’ll need

Bachelor’s Degree preferred (Finance, Accounting, or Business-related field)
Minimum 7 years of progressive billing, revenue management, accounting, or finance experience, preferably within a law firm or professional services environment
Demonstrated success managing and developing high-performing hybrid or remote teams
Strong understanding of legal billing practices, client billing requirements, and revenue-cycle operations
Excellent analytical, organizational, and problem-solving skills
Strong written and verbal communication skills with the ability to effectively interact with attorneys, clients, and senior leadership
Ability to manage multiple priorities and deadlines in a fast-paced environment
Advanced proficiency with Microsoft Excel and financial management systems

Benefits

Comp & perks

Professional development opportunities
Coaching and training
Hybrid work environment
Cross-training opportunities
Succession planning support