Manager – Departmental Operations

Cozen O'Connor

. Own and improve coordinated new-hire onboarding and offboarding processes .

Posted 11/10/2026full-timePhiladelphia • Pennsylvania • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Asset Management, including procurement, deployment, and lifecycle management of end-user IT assets. Proven ability to lead teams, manage budgets, and implement operational improvements while ensuring compliance with security standards.

Highest-signal resume keywords

IT Asset ManagementEnd-User ServicesProject ManagementBudgeting and PurchasingTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MS WindowsMS AutopilotSCCMInTuneAdvanced ExcelEndpoint Management SoftwareITSM/TicketingVideo Conference Room TechnologiesData SanitizationOperational KPIs

Soft Skills

LeadershipOrganizational SkillsMultitaskingCommunication SkillsInterpersonal Skills

Tools & Technologies

ITIL Service ManagementEndpoint Security PracticesHardware Repair ToolsVendor Management SystemsHelp Desk Software

Certifications & Qualifications

PMPITIL FoundationIAITAM (CHAMP/CITAM)

Industry Keywords

Law Firm ExperienceProfessional ServicesClient Security AuditSecure DisposalWhite-Glove Support

Tech Stack

Tools & technologies

ITSMPMP

About the role

Key responsibilities & impact

Own and improve coordinated new-hire onboarding and offboarding processes
Coordinate equipment, remote/home-office setups, and device/data transitions for lateral attorneys and groups
Manage the full lifecycle of end-user IT assets, including procurement, deployment, maintenance, audits, inventory, and retirement
Manage secure IT asset disposition, data sanitization, destruction certificates, chain of custody, and compliant recycling
Partner with IT Security on lost or stolen devices, encryption compliance, and client security audit requirements
Manage IS budgets, spending, contracts, purchasing, forecasts, purchase orders, invoices, and vendor relationships
Plan and manage laptop and end-user hardware refresh programs and multi-year lifecycle forecasts
Oversee selection, standardization, inventory, and distribution of end-user hardware and mobile communications equipment
Oversee printer and multifunction device fleet operations
Coordinate technology needs for office openings, moves, renovations, and consolidations
Lead projects for 80+ video conference room systems across 35 offices
Lead, hire, train, schedule, and performance-manage hardware technicians
Own and prioritize hardware repair, installation, and deployment help desk tickets within SLAs
Manage warranty, depot, onsite repair, and loaner device processes
Partner with Service Desk, Infrastructure, and IT Security teams on device provisioning and security compliance
Define and report operational KPIs to IS leadership
Implement operational improvements, standard operating procedures, knowledge base articles, automation, and self-service

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent experience
At least 8 years of experience in end-user services, IT asset management, and IT business operations, including at least 3 years supervising technicians or support staff
Strong leadership and team management skills
Passion for white-glove end-user support and customer service
Excellent organizational and multitasking abilities
Budgeting and purchasing experience, including forecasting, purchase order management, vendor negotiation, and spend tracking
Project management experience leading hardware refresh, deployment, or multi-office technology projects
Proficiency in asset management, ITSM/ticketing, endpoint management software and tools, and advanced Excel
Advanced technical knowledge of MS Windows, MS Autopilot, SCCM, InTune, laptop hardware, mobile devices, and video conference room technologies
Familiarity with ITIL service management and endpoint security practices, including encryption and secure disposal
Strong communication and interpersonal skills
Ability to travel to firm offices as needed and work occasional evenings or weekends
Law firm or professional services experience preferred
PMP or similar certification a plus
ITIL Foundation and IAITAM (CHAMP/CITAM) certifications preferred

Benefits

Comp & perks

Equal Opportunity Employer, including disabled and veterans
Commitment to fostering greater inclusion in the legal profession
Support for applicants returning to their careers; gaps in experience are not penalized