Manager, Legal Innovation Operations

Cozen O'Connor

. Translate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.

Posted 9/18/2026full-timePhiladelphia • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong program and project management capabilities, effectively managing multiple technology projects while improving processes and systems. Possesses hands-on platform knowledge and operational judgment to support user adoption and deliver training.

Highest-signal resume keywords

Program ManagementProject ManagementProcess ImprovementVendor ManagementTechnology Product Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementStakeholder ManagementRequirements DocumentationOperational ProcessesAI Governance ProceduresUser ProvisioningLicense AllocationSupport Request ManagementFeature Evaluation

Soft Skills

Clear CommunicationAttention to DetailProblem SolvingService-Oriented Approach

Tools & Technologies

HarveyCoCounselDeepJudge

Industry Keywords

Law Firm ExperienceProfessional Services ExperienceInnovation ProjectsTraining DeliveryAdoption Monitoring

About the role

Key responsibilities & impact

Translate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.
Manage pilots, deployments, and other innovation projects across concurrent workstreams.
Anticipate roadblocks, resolve issues, and escalate decisions with clear recommendations.
Build and improve operating processes for intake, prioritization, user provisioning and offboarding, license allocation, support, and product updates.
Clarify needs, document requirements, and coordinate delivery with legal and technical specialists.
Serve as the day-to-day business owner for platforms such as Harvey, CoCounsel, and DeepJudge.
Manage vendor relationships and coordinate configuration changes, feature evaluation, testing, and rollout.
Organize onboarding, training, and communications with internal teams, vendors, and subject matter experts.
Manage support requests through resolution and investigate product issues.
Monitor adoption, license utilization, costs, and outcomes; recommend improvements and support renewal, expansion, or replacement decisions.
Maintain documentation, shared guidance, templates, and training resources.
Implement AI governance procedures and coordinate reviews, testing, and approvals.
Maintain solution inventories, approval records, and review schedules.
Coordinate approved responses to AI-related client questionnaires and RFPs.

Requirements

What you’ll need

Demonstrated experience managing multiple technology or innovation projects from planning through implementation and ongoing operations.
Strong program and project management skills, including managing dependencies, competing priorities, stakeholder commitments, and delivery risks.
A track record of building or improving processes and systems that make a team or function more effective.
Experience managing or supporting technology products, with the ability and interest to develop strong hands-on platform knowledge.
Sound operational judgment, attention to detail, and the ability to resolve problems and follow through independently.
Clear communication and a service-oriented approach, with experience supporting users, delivering training, or improving adoption.
Law firm or professional-services experience preferred.

Benefits

Comp & perks

Equal Opportunity Employer, including disabled and veterans
Inclusive workplace commitment
Applicants returning to the workforce are welcomed; gaps in experience are not penalized