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Cozey

Customer Happiness Ambassador

Cozey

. Engage with customers through email, live chat, social media, phone calls, and video consultations .

Posted 10/14/2026full-timeRemote • CanadaJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement skills through various communication channels, providing informed support and resolving post-sale issues to enhance customer satisfaction. Proficient in utilizing innovative technologies, including AI tools, to improve customer interactions and processes.

Highest-signal resume keywords
Customer EngagementPost-Sale Issue ResolutionAI Tools ProficiencyOutstanding English ProficiencyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ExperienceOrder ManagementProduct KnowledgeMultitaskingProcess Improvement
Soft Skills
Proactive Follow-UpAdaptabilityCommunication Skills
Tools & Technologies
ChatGPTClaude
Industry Keywords
Contact Centre ExperienceCustomer SatisfactionInnovative Technologies

Tech Stack

Tools & technologies
Assembly

About the role

Key responsibilities & impact
  • Engage with customers through email, live chat, social media, phone calls, and video consultations
  • Provide informed support on products, launches, and promotions
  • Address customer concerns regarding orders, checkout, and product assembly
  • Follow up proactively with customers after interactions
  • Resolve post-sale issues to ensure customer satisfaction
  • Collaborate with the operations team on special orders
  • Identify and implement process improvements
  • Multitask and adapt to evolving job requirements

Requirements

What you’ll need
  • One year of experience with remarkable achievements
  • Comfortable with innovative technologies, including AI tools like ChatGPT and Claude
  • Outstanding English proficiency, spoken and written
  • French is an asset
  • Availability from 8AM to 12AM EST, 7 days a week
  • 40 hours per week
  • Previous customer service experience in a contact centre is beneficial but not required

Benefits

Comp & perks
  • Hybrid or fully remote work options
  • Dog-friendly office
  • 3 weeks of vacation
  • Comprehensive group benefits starting after the first month
  • 40-hour work week
  • Inclusive team culture
  • Career progression and promotion from within