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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and financial support capabilities, with expertise in managing financial records, processing payments, and maintaining databases. Proficient in Microsoft Word and Excel, with a focus on accuracy and attention to detail in a customer service-oriented environment.
Highest-signal resume keywords
Financial Record ManagementData EntryMicrosoft ExcelCustomer Service ExperienceAdministrative Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Information ProcessingSpreadsheet MaintenanceDatabase ManagementPayment ProcessingContract PreparationStatistical ReportingRecord ManagementDebt Recovery SupportFinancial Assessment ChecksService User Billing
Soft Skills
Attention to DetailTeam CollaborationEffective CommunicationProblem SolvingCustomer Interaction
Tools & Technologies
Microsoft WordMicrosoft ExcelComputerised Record SystemsFinancial Support Systems
Certifications & Qualifications
Right to Work in the UK
Industry Keywords
Adult Social ServicesSafeguarding ComplianceEquality StandardsHealth and Safety RegulationsData Protection Requirements
About the role
Key responsibilities & impact- Provide administrative and financial support to Adult Social Services
- Support administration of financial and business support systems
- Set up, maintain, and amend payments to care providers
- Set up, maintain, and amend service user charges and billing arrangements
- Monitor income and expenditure relating to care services
- Support debt recovery processes where required
- Prepare and issue contracts and contract variations to service providers
- Complete checks on financial assessments and reassessments
- Answer incoming calls and emails from service users, providers, and stakeholders
- Respond to queries from Case Managers and service users
- Maintain and update databases and computerised record systems
- Produce standard letters and correspondence
- Maintain spreadsheets and financial records
- Liaise with providers, agencies, and partner organisations
- Produce statistical and performance information as required
- Support training and development activities within the team
- Ensure compliance with safeguarding, equality, health and safety, and data protection requirements
Requirements
What you’ll need- Previous Administrative or Clerical experience
- Experience working with financial information and records
- Experience maintaining spreadsheets and databases
- Experience processing payments, invoices, or financial transactions
- Experience working in a customer service environment
- Experience handling telephone and email enquiries
- Experience working in a busy office environment
- Strong data entry and record management experience
- Experience using Microsoft Word and Excel
- Good attention to detail and accuracy
- Ability to work effectively as part of a team
- Good standard of education including literacy and numeracy skills
- Strong Microsoft Word and Excel skills
- Right to Work in the UK
- 37 hours per week availability
Benefits
Comp & perks- Fully remote role
- Bi-weekly payment schedule