Quality Assurance Officer

CRA Group

. Manage and resolve complex statutory reviews under Part VI of the Housing Act 1996 .

Posted 10/5/2026contractRemote • United KingdomMid-LevelSenior💰 £35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Housing Allocations and Housing Law, with a proven ability to manage statutory reviews and produce legally compliant decisions. Skilled in stakeholder management and implementing housing policies while ensuring quality assurance and service improvement.

Highest-signal resume keywords

Housing AllocationsPart VI Housing Act 1996Statutory ReviewsJudicial ReviewsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing LawAllocation PoliciesDecision-Making PrinciplesAnalytical SkillsReport-WritingProblem-SolvingComplex Case ManagementLegal ComplianceQuality AssuranceLegally Robust Decision Production

Soft Skills

Strong CommunicationIndependent WorkCollaborationAdvisory SkillsService Improvement

Industry Keywords

Local Authority Housing NeedsHousing Needs ServicesLegislative DevelopmentsBest PracticesRisk Mitigation

About the role

Key responsibilities & impact

Manage and resolve complex statutory reviews under Part VI of the Housing Act 1996
Ensure review decisions are high quality and legally compliant
Apply housing legislation, statutory guidance, case law, and local policy in decision-making
Address existing review backlogs and ensure timely completion
Prepare review files and documentation for potential legal challenges
Collaborate with Legal Services on pre-action correspondence, Judicial Review matters, legal challenges, and complex allocation cases
Identify and mitigate legal, financial, and reputational risks
Provide specialized advice to officers, managers, and senior leaders
Assist in implementing the Council's new Housing Allocations Policy
Develop new processes and quality assurance measures
Promote consistency and best practices in housing allocations decision-making
Stay updated on legislative developments and emerging case law
Support service improvement initiatives from reviews, complaints, and policy changes

Requirements

What you’ll need

Extensive experience in Housing Allocations and Housing Needs Services
In-depth knowledge of Part VI Housing Act 1996
In-depth knowledge of Housing Allocations Legislation
In-depth knowledge of Housing Law
In-depth knowledge of Statutory Reviews
In-depth knowledge of Allocation Policies
Proven track record in determining statutory review cases
Ability to produce legally robust review decisions
Experience managing complex housing cases and investigations
Strong understanding of administrative law and decision-making principles
Experience working with Legal Services on challenges and litigation
Excellent analytical, problem-solving, and report-writing skills
Strong communication and stakeholder management abilities
Ability to work independently and manage a specialized caseload
Experience in implementing or reviewing Housing Allocation Policies
Experience with Judicial Reviews
Background in a Local Authority Housing Needs team
Awareness of current housing policy developments and best practices

Benefits

Comp & perks

Fully remote working
Flexible part-time working arrangement
Bi-weekly pay
Opportunity to lead a significant housing allocations review program
Key role in supporting the implementation of a new Housing Allocations Policy
Exposure to complex statutory reviews, legal challenges, and policy development