Senior FCL Export Analyst

Craft&Craft

. Process export booking requests for shipments to the United States, serving internal and external customers .

Posted 11/6/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing export booking processes and customer-focused operational workflows, with a strong emphasis on communication and problem resolution. Proficient in handling logistics related to shipments, including LTL and FTL tracking, while maintaining high customer service standards.

Highest-signal resume keywords

Export Booking ManagementCustomer Service SkillsFreight Forwarding ExperienceOcean Export Procedures KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Export Booking ManagementOcean Export ProceduresLTL TrackingFTL TrackingFCL Export Shipment Coordination

Soft Skills

Positive AttitudeCuriosityEagerness to LearnDynamism

Tools & Technologies

Microsoft Office

Industry Keywords

Freight ForwardersNVOCCsU.S. Export ProcessCustomer Experience

About the role

Key responsibilities & impact

Process export booking requests for shipments to the United States, serving internal and external customers
Establish customer-focused operational workflows and performance metrics, maintaining close follow-up
Liaise with headquarters for all necessary support and guidance
Ensure timely and professional responses to all emails, phone calls, and other available communication channels
Manage key accounts requiring additional attention
Handle customer requests related to bookings, pickups, and transportation matters in general
Follow up on routing orders to ensure all charges are applied in accordance with the contract
Resolve issues involving customers, agents, suppliers, and Craft offices
Track LTL, FTL, drayage, and shipments in transit to U.S. consolidation facilities, rail facilities, or ports

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Foreign Trade, International Relations, Business Administration, or a related field
Fluent/advanced conversational English
Spanish is a plus
Proficiency in Microsoft Office
Experience working with freight forwarders and/or NVOCCs
Knowledge of ocean export procedures
Ability to interpret situations, a positive attitude, curiosity, eagerness to learn, and dynamism
Experience with the U.S. export process is a plus
Familiarity with coordinating FCL export shipments
Customer service and customer experience skills

Benefits

Comp & perks

Hybrid work model (3 days in the office and 2 days working from home after training)
Multi-benefit card (meal and food allowances)
Medical insurance
Dental insurance
Univers Pharmacy Benefit Program
TotalPass
Partnerships with Bluefit and Bodytech gyms
Support Program
Life insurance
Childcare assistance (in accordance with the applicable collective bargaining agreement)
Transportation allowance
Learning platforms
Partnerships with universities and language schools
SESC partnership