Benefits Administrator, Specialist

CRC Insurance Services

. Direct the day-to-day operations of the BenAdmin support and connections workflow and activities .

Posted 10/30/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Benefits Administration technology and EDI or API Integration, ensuring effective vendor and carrier connections while providing exceptional customer service. Capable of managing operations, resolving discrepancies, and enhancing processes to improve client experiences.

Highest-signal resume keywords

Benefits Administration Technology ExperienceEDI or API Integration SupportMicrosoft Office ProficiencyCustomer Service SkillsInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Administration TechnologyEDI SupportAPI IntegrationSpreadsheet Creation and MaintenanceDatabase Interaction

Soft Skills

Excellent Customer ServiceStrong Written and Verbal CommunicationOrganizational SkillsTime Management SkillsInterpersonal Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookWeb Browsers

Industry Keywords

Insurance IndustryVendor ConnectionsClient ExperienceProcess DocumentationOperational Projects

About the role

Key responsibilities & impact

Direct the day-to-day operations of the BenAdmin support and connections workflow and activities
Own end-to-end setup of carrier and vendor connections and provide post-production support
Act as liaison and first point of contact between BenAdmin vendors, carriers, clients, and CRC Benefits
Provide expertise and guidance to internal and external partners by responding to requests in a timely manner
Resolve data discrepancies between carriers and vendors
Investigate root causes of discrepancies and implement process enhancements to improve client experience
Support vendor partner connections
Contribute to special operations projects
Assist with maintaining process documentation
Coordinate and communicate with appropriate partners to handle support requests
Answer routine client and internal partner questions
Become a subject matter expert on BenAdmin vendors and CRC Benefits technology
Stay updated with new vendor features, processes, and CRC Benefits technology
Perform other duties as assigned by the manager

Requirements

What you’ll need

High school diploma or General Education Degree (GED) (required)
Minimum 2 years in supporting Benefits Administration support supporting EDI or API Integration (required)
Minimum 2 years of Benefits Administration technology experience (required)
Technical skills including creating/maintaining spreadsheets, learning new systems, and interacting with various databases
Demonstrated working knowledge of the insurance industry
Excellent customer service and interpersonal skills
Strong written and verbal communication skills
Strong knowledge of Microsoft Office, specifically Excel, Word, PowerPoint and Outlook; proficient in web browsers
Ability to work with others on projects and within a team
Ability to understand and carry out instructions furnished in written, verbal, and diagram form
Ability to work in a fast-paced and evolving environment
Excellent organizational and time management skills to ensure all deadlines are met
Ability to juggle shifting priorities and deadlines with various complex issues at a departmental or functional level
Ability to sit, speak, and hear; occasionally stand, walk, bend, crawl, and kneel; lift up to 25 lbs
Ability to work occasional long, irregular hours during peak times
Ability to travel up to 20%
English language fluency (required)