Claims Director – Professional Liability

CRC Insurance Services

. Maintain active oversight of open claims and incident reports .

Posted 9/15/2026full-timeRemote • Connecticut • United StatesLead💰 $140,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including oversight of complex claims, strategic planning, and compliance with regulatory requirements. Proven ability to lead teams, enhance operational efficiency, and drive improvements in claims operations.

Highest-signal resume keywords

Claims Management LeadershipStrategic Initiative ImplementationInsurance Coverage AnalysisRegulatory ComplianceClaims Operations Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims OversightLitigation ManagementClaims AnalysisProcess ImprovementBudget ManagementRisk ManagementNegotiationPerformance AssessmentClaims Metrics MonitoringUnderwriting Collaboration

Soft Skills

LeadershipJudgmentAnalytical SkillsOrganizational SkillsWritten and Verbal Communication

Industry Keywords

Professional LiabilityGeneral LiabilitySpecialty LiabilityHealthcare LiabilityBehavioral HealthcareHuman ServicesDefense Counsel OversightReinsurer RelationshipsClaims RegulationsClaims Liaison

About the role

Key responsibilities & impact

Maintain active oversight of open claims and incident reports
Drive regular communication with carrier claims departments and adjusters
Communicate significant claim developments to Negley management and underwriting personnel
Review open files and challenge claim handling when appropriate
Identify issues requiring escalation
Maintain visibility into claim status, litigation strategy, reserves, settlement activity, coverage concerns, and emerging loss trends
Serve as Negley's primary claims liaison with carrier partners, brokers, insureds, defense counsel, and other stakeholders
Translate claims intelligence into stronger underwriting decisions, improved account management, better service, and enhanced portfolio performance
Develop and implement strategic plans and policies for claims operations
Provide leadership and guidance to claims managers and teams
Oversee complex claims cases and ensure resolution aligns with company standards and regulatory requirements
Monitor claims metrics, identify trends, assess performance, and recommend process improvements
Collaborate with underwriting and risk management teams
Manage department budgets, resources, and staffing
Ensure compliance with state and federal claims regulations
Build and maintain relationships with reinsurers, legal teams, and external vendors

Requirements

What you’ll need

Bachelor's degree in Business, Insurance, or related field
Demonstrated experience with professional liability, general liability, or other specialty liability claims
5+ years of leadership experience in a claims management capacity
Proven track record of implementing strategic initiatives and process improvements in claims operations
Experience with insurance carrier claims departments, adjusters, brokers, insureds, and senior management
Strong understanding of insurance coverage, litigation management, reserving, settlement strategy, defense counsel oversight, and claims operations
Proven ability to analyze claim information, identify material issues, drive follow-up, and communicate implications to underwriting and executive leadership
Strong leadership, judgment, negotiation, analytical, organizational, and written and verbal communication skills
Strategic thinking with a focus on operational efficiency and risk management
English language fluency required
Preferred: Experience with behavioral healthcare, healthcare liability, human services, or other specialty casualty risks
Preferred: Knowledge of professional liability, general liability, directors and officers liability, sexual misconduct liability, and related specialty coverages

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
AD&D insurance
Tax-advantaged savings accounts
401(k) plan with company match
Company holidays
Vacation days
Sick days
New parent leave
Restricted stock units for eligible positions
Deferred compensation plan for eligible positions
Additional incentive pay