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Senior Digital Employee Experience Engineer
CRC Insurance Services. Serve as the senior technical SME for DEX tooling, covering architecture, configuration, optimization, and operational adoption .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DEX tooling, including architecture, configuration, and optimization, while leveraging advanced PowerShell automation and endpoint analytics to enhance employee experience and operational efficiency. Proven ability to analyze telemetry data, develop KPIs, and integrate insights into ITSM processes.
Highest-signal resume keywords
Advanced Powershell ScriptingMicrosoft IntuneNexthink ExperienceEndpoint AnalyticsServiceNow Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root-Cause AnalysisQuery DevelopmentDashboard CreationTelemetry AnalysisAutomation Skills
Soft Skills
Analytical SkillsTroubleshooting SkillsDocumentation SkillsCommunication SkillsMentoring Skills
Tools & Technologies
Microsoft 365Microsoft Entra IDWindows 11Microsoft GraphREST API
Industry Keywords
Digital ExperienceEUCModern WorkplaceITSMProblem Management
Tech Stack
Tools & technologiesAzureITSMServiceNow
About the role
Key responsibilities & impact- Serve as the senior technical SME for DEX tooling, covering architecture, configuration, optimization, and operational adoption
- Define DEX standards, content governance, and reusable libraries of queries, dashboards, and remediations
- Develop advanced queries and build dashboards, investigations, metrics, and alerts for device health, logon performance, application reliability, resource utilization, connectivity, and configuration compliance
- Build and tune experience scores and KPIs, establishing baselines and targets with IT leadership
- Perform root-cause analysis across endpoint, application, identity, and network layers
- Build scalable remote actions and PowerShell automation for proactive diagnosis and self-healing
- Test automations and complete security review and change control
- Design and run employee campaigns to gather sentiment, communicate with targeted users, and validate remediation outcomes
- Embed DEX insights into incident, problem, change, and continuous-improvement processes, including ServiceNow integration
- Produce executive and operational reporting showing measurable gains in employee experience and incident reduction
- Mentor engineers and service desk staff on using DEX data in daily operations
Requirements
What you’ll need- 5+ years in enterprise endpoint engineering, EUC, Modern Workplace, or DEX roles
- Demonstrated success analyzing endpoint and application telemetry, identifying root cause, and delivering scalable remediation
- Hands-on experience with a DEX, endpoint analytics, or observability platform and fluency in its query language
- Advanced PowerShell scripting and automation skills
- Strong experience with Microsoft Intune, Windows 11, Microsoft 365, and Microsoft Entra ID
- Experience supporting a large, distributed enterprise with business-critical applications
- Strong analytical, troubleshooting, documentation, and communication skills
- Experience presenting to technical and executive audiences
- Hands-on Nexthink experience, including NQL, Remote Actions, Campaigns, and dashboards is highly preferred
- ServiceNow integration and ITSM/Problem Management experience preferred
- Microsoft Graph, REST API, and systems-integration experience preferred
- Experience with Windows 365, Azure Virtual Desktop, Microsoft Defender, and modern endpoint security preferred
- Experience with digital-experience or network telemetry tools such as Zscaler ZDX preferred
- Experience developing DEX KPIs, experience scores, service-health reporting, and executive dashboards preferred
- Track record of using telemetry and automation to move a support organization from reactive resolution to proactive problem prevention preferred
- English language fluency required
Benefits
Comp & perks- Medical, dental, vision, life, disability, and AD&D insurance
- Tax-advantaged savings accounts
- 401(k) plan with company match
- Paid company holidays
- Vacation and sick days
- New parent leave
- Restricted stock units for eligible positions
- Deferred compensation plan for eligible positions