Customer Success Executive

Creatio

. Maintain and develop long-term relationships with strategic Corporate & Enterprise customers across the USA region .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management and Project Management, focusing on delivering customer success and value realization for Enterprise accounts. Proven ability to communicate effectively with C-level executives and maintain high customer satisfaction metrics.

Highest-signal resume keywords

B2B Account ManagementProject ManagementExecutive-Level CommunicationCustomer Success ExpertiseCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementCustomer SuccessValue RealizationCross-SellingUp-SellingDelivery Process ControlNPS Score ManagementRisk IdentificationROI Achievement

Soft Skills

AdaptabilityCustomer-Centric ApproachRelationship BuildingCommunication SkillsProblem-Solving

Tools & Technologies

CRMBPMLC/NC Solutions

Industry Keywords

Enterprise AccountsC-Level EngagementUSA MarketCustomer Portfolio GrowthDelivery Auditing

About the role

Key responsibilities & impact

Maintain and develop long-term relationships with strategic Corporate & Enterprise customers across the USA region
Act as a trusted advisor to assigned accounts and communicate at multiple levels, including C-level executives
Control and audit delivery processes in implementation projects for Corporate & Enterprise customers
Identify early red flags to prevent delivery and launch-related issues
Help customers achieve desired outcomes, value realization, and high ROI
Grow customer portfolios through zero churn and active cross- and up-sales
Maintain an NPS score higher than the industry average

Requirements

What you’ll need

Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USA
Experience working with CRM, BPM, LC/NC solutions preferred
English language skills
Executive-level communication
Desire to learn and adapt quickly to a changing market environment
Customer-centric expertise with a track record in delivering customer success
Based on the U.S. East Coast; candidates in the Central Time Zone may potentially be considered

Benefits

Comp & perks

Clear career paths
Mentorship opportunities
Access to continuous learning
Flexible work arrangements
Initiatives supporting schedule management, productivity, and personal and professional well-being
Culture that celebrates achievements and values employee ideas
Opportunities to make real contributions from day one
Innovative culture embracing new ideas, modern technologies, and bold thinking
Competitive compensation and benefits supporting employees and their families
Rewards recognizing contributions and commitment