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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Creatio platform and ecosystem, driving customer success through effective portfolio management, adoption strategies, and stakeholder engagement. Proven ability to mentor teams, manage risks, and ensure high-quality delivery standards.
Highest-signal resume keywords
Creatio Platform ExpertiseB2B Customer Success ManagementProgram/Portfolio ManagementStakeholder ManagementCommunication at CxO Level
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementPortfolio ManagementSolution EstimationRisk ManagementDelivery Standards EnforcementValue RealizationCross-Sell and Upsell StrategiesProject MonitoringBest Practices GuidanceCustomer Engagement
Soft Skills
Client-Facing SkillsStructured ThinkingFlexibilityResult OrientationMentoring
Tools & Technologies
Low-Code PlatformsNo-Code PlatformsDelivery Assurance FrameworksGovernance Reporting Tools
Industry Keywords
Customer SuccessAccount ManagementEnterprise AccountsStakeholder CoordinationBusiness Outcomes
About the role
Key responsibilities & impact- Own an assigned portfolio of customers and oversee implementation projects and ongoing engagements
- Serve as a product knowledge carrier for the portfolio with expert-level Creatio platform and ecosystem knowledge
- Advise customers and partners on optimal solution approaches and platform capabilities
- Help customers achieve business outcomes through product adoption, value realization, and high ROI
- Monitor project progress, risks, and dependencies
- Enforce delivery standards, methodologies, and reporting frameworks
- Control and audit delivery processes and identify early red flags
- Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live
- Work with Delivery Assurance Architects to validate technical and functional solution aspects
- Identify portfolio risks and drive mitigation strategies
- Capture lessons learned and integrate them into the Center of Delivery Excellence framework
- Mentor team members and partners
- Identify opportunities supporting customers’ long-term success
- Grow the customer portfolio through retention, zero churn, cross-sell, and upsell
- Collaborate with Sales, Delivery, Support, Product, and Partner teams
- Act as key contact and trusted advisor for customer executives, including C-level stakeholders
- Provide portfolio-level visibility through governance meetings and reporting
Requirements
What you’ll need- Proven experience in program/portfolio management across multiple projects
- 3+ years in B2B Customer Success, Account Management, or Project Management with enterprise accounts
- Proven track record of driving adoption and value realization, and supporting retention and account growth, including renewals, cross-sell, and upsell
- Deep Creatio platform expertise, both functional and technical
- Knowledge of competing low-code/no-code platforms
- Ability to conduct high-level solution estimations
- Ability to guide teams in applying best practices
- Strong client-facing and stakeholder management skills
- Communication at CxO level
- Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution
- Structured thinking, flexibility, and strong result orientation
- Fluent English (required)
- Additional languages may be required based on geography
- Ability to travel for customer meetings and onsite engagements as needed
Benefits
Comp & perks- Clear career paths
- Mentorship opportunities
- Access to continuous learning
- Flexible work arrangements
- Initiatives supporting schedule management, productivity, and personal and professional wellbeing
- Recognition of achievements and employee contributions
- Competitive compensation and benefits designed to support employees and their families
- Rewards package recognizing contributions and commitment
- Benefits package varies depending on country of residence and employment type