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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product ownership and management within B2B environments, focusing on voice and video communication integrations. Proficient in collaborating with engineering teams, utilizing AI tools for prototyping, and translating client feedback into actionable product requirements.
Highest-signal resume keywords
Product OwnershipB2B Product ManagementAI Tool PrototypingClient CommunicationTechnical Solution Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentTelephony IntegrationContact Center ManagementUser Story CreationAcceptance Criteria DefinitionFeature Usage AnalysisAI Coding AgentsSoftware IntegrationSprint PlanningPrototype Development
Soft Skills
Proactive Problem SolvingFlexible PrioritizationClient EngagementNegotiation SkillsAdaptability
Tools & Technologies
Creatio PlatformAI AvatarsScreen Sharing ToolsClaude CodeCursorCodex
Industry Keywords
Voice CommunicationVideo CommunicationContact Center WorkflowsClient FeedbackProduct Vision
About the role
Key responsibilities & impact- Shape how customers connect with businesses through voice and video calls within the Creatio platform
- Work on web-based voice and video communication, including screen sharing, AI avatars, and handovers from AI assistants to live agents
- Develop telephony and contact center integrations enabling agents to manage calls, access customer information, and track communication history
- Collaborate closely with engineering teams and teams developing Creatio’s AI agents and other communication channels
- Talk to clients, partners, and sales teams to understand contact-center workflows and needs
- Identify underlying customer problems behind feature requests
- Shape product vision and roadmap and prioritize based on client demand
- Turn ideas into goals, user stories, and acceptance criteria
- Build quick prototypes with AI coding agents to validate ideas with clients
- Work daily with the development team to plan sprints, answer questions, and accept completed work
- Agree scope and timelines with neighboring product teams
- Support pre-sales through demos, client questions, and written product capability and timeline answers
- Analyze feature usage and client complaints after release and feed insights into the product plan
Requirements
What you’ll need- 3+ years as a Product Owner or Product Manager on a B2B product
- Solid technical understanding of modern software and integrations
- Ability to discuss solution design with engineers as a peer
- Ability to follow new technologies and identify capabilities applicable to the product
- Ability to learn new domains quickly
- Flexible and proactive, comfortable when priorities shift
- Experience talking to clients directly and turning client feedback into product requirements
- Experience building working prototypes with AI coding agents such as Claude Code, Cursor, Codex, or similar
- Experience using AI tools in everyday product work
- Upper-Intermediate+ spoken English
- Ability to lead client and partner calls independently, handle questions spontaneously, follow different accents, and discuss and negotiate scope
Benefits
Comp & perks- Clear career paths
- Mentorship opportunities
- Access to continuous learning
- Flexible work arrangements
- Initiatives supporting schedule management, productivity, and personal and professional well-being
- Culture that celebrates achievements and values employee ideas
- Empowerment to make real contributions from day one
- Innovative culture focused on new ideas, modern technologies, and bold thinking
- Competitive compensation and benefits supporting employees and their families
- Rewards approach recognizing contributions and commitment
- Benefits package varying by country of residence and employment type