Program Director

Creator Accountability Network

. Translate CAN's strategic priorities into actionable program plans, milestones, workflows, and measurable outcomes .

Posted 10/9/2026full-timeRemote • United StatesLead💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, volunteer coordination, and trauma-informed practices while effectively translating strategic priorities into actionable plans and measurable outcomes. Strong ability to establish processes, metrics, and systems to enhance program effectiveness and community engagement.

Highest-signal resume keywords

Program ManagementVolunteer CoordinationTrauma-Informed PracticesProject ManagementCommunity Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program PlanningMetrics DevelopmentDocumentation ManagementWorkflow TestingBudget Management

Soft Skills

Strong CommunicationCollaborative LeadershipSound JudgmentConfidentialityDiscretion

Industry Keywords

Nonprofit ManagementHuman ServicesVictim AdvocacyRestorative JusticeCommunity Safety

About the role

Key responsibilities & impact

Translate CAN's strategic priorities into actionable program plans, milestones, workflows, and measurable outcomes
Oversee core program functions including credentialing, reporting, investigations, victim advocacy, and mediation coordination
Maintain documentation, systems, and processes and identify opportunities to improve effectiveness
Lead volunteer recruitment, onboarding, role clarity, engagement, supervision, and retention
Assess volunteer workload, capacity, and burnout risk and develop support, recognition, role-clarity, and retention approaches
Incorporate trauma-informed practices, boundaries, and support into the volunteer environment
Develop and implement target-market and membership outreach strategies
Identify priority communities, platforms, networks, and aligned organizations
Establish and track annual membership growth goals and strengthen engagement among credentialed creators
Assess and evolve CAN's programs for audience needs, organizational standards, and available capacity
Lead testing of workflows and protocols through tabletop exercises and scenario-based reviews
Establish and monitor program metrics and communicate results, challenges, and resource needs to the CEO
Facilitate coordination across programs and volunteer functions and ensure consistent application of policies and standards
Partner with the CEO and team on development, partnerships, grant-related program information, stakeholder engagement, and growth initiatives
Represent CAN with external partners when appropriate
Manage program activities within approved budgets and recommend prioritization or structural changes

Requirements

What you’ll need

Significant experience leading programs, operations, or related work in a nonprofit, mission-driven organization, community setting, or similarly complex environment
Experience in human services, restorative justice, victim advocacy, trauma-informed practice, community safety, mediation, investigations, or related fields is a strong plus
Experience supervising, coordinating, or developing employees and/or volunteers
Ability to turn organizational strategy into actionable plans, priorities, and workflows
Strong project-management skills and ability to manage multiple interconnected areas of work
Experience establishing processes, documentation, metrics, and systems in a growing or changing organization
Experience leading, supervising, and developing people, including employees and/or volunteers
Strong communication skills and sound judgment
Ability to work with sensitive situations while maintaining confidentiality, boundaries, and discretion
Collaborative leadership style combining accountability with respect, clarity, and trust
Comfort working remotely with substantial autonomy and collaborating with colleagues and volunteers located across the country
Meaningful, consistent overlap with Eastern Time business hours
Ability to work flexible schedules and travel as needed

Benefits

Comp & perks

Fully remote work arrangement
Flexible work schedules
Some travel for organizational meetings, conferences, or stakeholder engagement
Expanded employee benefits package in development; details provided during the interview process