Bilingual Client Care Specialist

Credit Counselling Society

. Serve as the first point of contact for clients calling for financial help .

Posted 11/6/2026full-timeOttawa • CanadaJunior💰 CA$45,188 - CA$51,142 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on active listening and empathy to effectively support clients in financial situations. Proficient in both English and French, with the ability to manage multiple tasks and maintain attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCall Centre ExperienceFluency In English And FrenchActive Listening SkillsStrong Organizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic MannerExcellent Communication SkillsInterpersonal SkillsPositive AttitudeSolution-Focused Approach

Industry Keywords

Client Intake ProcessFinancial HelpAdministrative TasksEastern Time Zone ScheduleTeam Collaboration

About the role

Key responsibilities & impact

Serve as the first point of contact for clients calling for financial help
Build trust with clients and provide an empathetic, calming presence
Use active listening to identify clients’ situations and provide appropriate resources and support
Use judgment to determine how best to help clients
Address initial questions about clients’ financial situations
Connect clients with Credit Counsellors or other resources when appropriate
Reach out to clients who request online contact
Complete the client intake process
Fulfill administrative tasks supporting clients’ success during their relationship with CCS
Work an Eastern Time zone schedule

Requirements

What you’ll need

One to two years of customer service experience required
Call centre experience preferred
Availability to work variable shifts scheduled between 8:00 am and 6:00 pm Eastern Time
Availability for a Saturday shift once each month
Fluency in both English and French, written and spoken
Professional and empathetic manner
Active listening skills
Ability to connect with clients and convey information accurately
Excellent communication and interpersonal skills
Genuine desire to work as part of a team and help people
Positive, can-do attitude and solution-focused approach
Ability to adapt to change and work well under pressure
Strong organizational abilities
Ability to switch between tasks quickly and occasionally manage simultaneous conversations while maintaining attention to detail
Must be eligible to work in Canada

Benefits

Comp & perks

Annual salary review process each January, subject to established performance objectives
35-hour work week
Three weeks vacation to start
3 CCS days to use at your discretion
6 Sick/Personal Days each year
Comprehensive health and wellness benefits package
Prescription Coverage
Extended Health and Dental Coverage
Health Spending Account
Wellness Spending Account
Long-term savings program with employer matching, up to 5% in the first 5 years, with increases at 5th and 10th anniversaries
$1,000 annual bonus upon the organization achieving Client Satisfaction goals
Educational reimbursements up to $2,500/year
Bilingual Credit valued at $800 annually
Two-level employee development program
Supplemental mentoring relationships
Paid day off when moving or getting married
Gifts for important events such as having a child or celebrating a milestone service anniversary
Employee and family assistance program with counselling support and other resources
Hybrid remote-work opportunity
Culture Club chat groups and activities