Bilingual Credit Counsellor

Credit Counselling Society

. Assess clients’ financial situations, including income, expenses, and debt obligations .

Posted 11/9/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$60,840 - CA$68,848 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial assessment and debt management strategies, with a strong focus on client support and communication. Bilingual proficiency in English and French enhances the ability to assist diverse clients effectively.

Highest-signal resume keywords

Certified Financial Counsellor (CFC)Financial AssessmentDebt Management StrategiesBilingual Communication (English and French)Client Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Services ExperienceDebt Resolution StrategiesOrganizational SkillsMultitaskingTime Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsGoal-Oriented MindsetInfluencing SkillsTeam Collaboration

Certifications & Qualifications

Certified Financial Counsellor (CFC)

Industry Keywords

Financial CounsellingSocial ServicesClient SupportDebt Management ProgramFinancial Stability

About the role

Key responsibilities & impact

Assess clients’ financial situations, including income, expenses, and debt obligations
Provide personalized options and strategies to manage and resolve debts
Offer ongoing support through a Debt Management Program where applicable
Help clients pay off debts with interest relief through the Debt Management Program
Answer client questions and follow up to support progress toward financial stability
Complete comprehensive training
Obtain Certified Financial Counsellor (CFC) certification within the first year
Work collaboratively as part of a team
Work in-office one or two days per week as requested
Attend periodic in-person meetings or events with advance notice

Requirements

What you’ll need

Fluency in both English and French, in written and verbal communication
Three to five years of experience in financial services, counselling, social services, or related fields
Excellent communication and interpersonal skills
Genuine desire to help people and collaborate as part of a team
Goal-oriented mindset
Strong ability to influence and guide others, including addressing concerns and overcoming objections
Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively
Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM local time
Flexibility, including early mornings, may be required
Six Saturday shifts per year are required
Successful candidates are required to complete the Certified Financial Counsellor (CFC) certification within the first year of their start date
Candidates must be eligible to work in Canada on a full-time basis
Post-secondary degree or diploma is an asset but not required

Benefits

Comp & perks

Annual salary review process each January, subject to established performance objectives
35 hour work week
Three weeks vacation to start
3 CCS days to use at your discretion
6 Sick/Personal Days each year
Comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account
Long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries)
$1,000 annual bonus upon the organization achieving Client Satisfaction goals
Educational reimbursements up to $2,500/year
Bilingual Credit valued at $800 annually, paid on a prorated bi-weekly basis
Two-level employee development program and supplemental mentoring relationships
Paid day off when moving or getting married
Gifts for important events such as having a child or celebrating a milestone service anniversary
Employee and family assistance program offering counselling support and support resources
Hybrid work arrangement
Culture Club chat groups and activities